Regional Client Success Lead — Hybrid

NeoGenomics Laboratories, Inc.; Fort Myers (FL); Hybride; USD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health benefits

Résumé du poste

NeoGenomics Laboratories, Inc. is seeking a Client Success Specialist to support regional sales teams and clients in a fast-paced hybrid role across fortified networks andClinics.

You will train and lead teams, coordinate account setup, LIS user access, online ordering, and IT coordination while ensuring excellent service and alignment with corporate goals. This role requires strong communication, project management, and cross-functional collaboration with Sales, Client Services, and Operations

Qualifications

• Bachelor’s degree in Business Administration or related field preferred but not required.
• 2+ years’ experience in customer service/sales support.
• Excellent typing, data entry, and customer service skills.
• Proficient with MS Office programs and database management.
• Experience managing multiple projects.
• Strong organizational skills and attention to detail.
• Ability to adapt to changing procedures, policies, and work environment.
• Ability to communicate effectively, both written and oral.
• Ability to work in a cross-functional cross-country team environment.

Responsabilités

• Must demonstrate proficiency in all Core Responsibilities of a Client Services Advocate.
• Prioritizes tasks as necessary to maintain a streamlined workflow within their region to resolve issues in a timely and efficient manner.
• Stays up-to-date on new test offerings and changes of procedures.
• Monitors and maintains quality and productivity objectives along with other key indicators on a routine basis.
• Assesses and responds to situations where standard protocol has failed in resolving customer or sales issues and works to resolve issues with other departments.
• Able to assist clients with account set-up, LIS user access and user issues, online ordering assistance, and IT concerns.
• Responsible for coordinating sales support processes and implementations as well as providing administrative support to the sales team.
• Spearhead new client “Fresh Start” and at‑risk client “Case Management Monitoring” programs within their regions.
• Participate in sales meetings (conference and live) to include assigned regional meetings, and disseminates pertinent information to regional teams.
• Training new and existing clients on Neo systems to reduce delays and outbound calls to clients; and
• can serve as a NeoGenomics Application Support specialist

Connaissances

Customer service

Data entry

MS Office

Communication

Project management

Organizational skills

Cross-functional teamwork

Formation

Bachelor’s degree (preferred)

Outils

MS Office

Database management

Description du poste

NeoGenomics Laboratories, Inc. is seeking a Client Success Specialist to support regional sales teams and clients in a fast-paced hybrid role across fortified networks andClinics.

You will train and lead teams, coordinate account setup, LIS user access, online ordering, and IT coordination while ensuring excellent service and alignment with corporate goals. This role requires strong communication, project management, and cross-functional collaboration with Sales, Client Services, and Operations