Hybrid Referral & Scheduling Specialist

Rochester General Hospital; United States; Hybrid; USD 26.000 - 33.000; Vollzeit

Zusammenfassung

Rochester General Hospital seeks a Referral Specialist in a hybrid role to coordinate scheduling of diagnostic imaging, specialty testing, and referrals, while obtaining necessary insurance authorizations.

You will document in the EMR, communicate testing instructions to patients, and act as a liaison between patients, providers, and payers to ensure timely access to care.

The role emphasizes excellent customer service, attention to detail, and ability to multitask in a busy outpatient setting.

Qualifikationen

• High school diploma or GED required.
• 1 year healthcare or scheduling/insurance environment experience preferred.
• Proficiency with Microsoft Word and Excel; ability to navigate multiple systems.
• Strong organizational, communication and customer service skills.
• Ability to multitask and maintain confidentiality.

Aufgaben

• Coordinate scheduling for diagnostic imaging, specialty testing, and physician referrals.
• Obtain insurance authorizations and pre-certifications.
• Review orders and documentation for accuracy before scheduling.
• Verify codes needed for authorization requests.
• Communicate with physicians, patients, facilities and insurers to coordinate care.
• Notify patients of appointments and testing instructions.
• Document authorization details and communications in the EMR.
• Assist self-pay/out-of-network patients with financial resources.
• Maintain knowledge of scheduling workflows and authorization requirements.
• Operate EMR software and office equipment; provide friendly service.
• Support process improvements and additional duties as needed.

Jobbeschreibung

Rochester General Hospital seeks a Referral Specialist in a hybrid role to coordinate scheduling of diagnostic imaging, specialty testing, and referrals, while obtaining necessary insurance authorizations.

You will document in the EMR, communicate testing instructions to patients, and act as a liaison between patients, providers, and payers to ensure timely access to care.

The role emphasizes excellent customer service, attention to detail, and ability to multitask in a busy outpatient setting.