Hybrid Recovery & Repossession Specialist II

SchoolsFirst Federal Credit Union; United States; On-site; USD 31,000 - 45,000; Full time

Job summary

SchoolsFirst FCU is hiring a Recovery Representative II (Repossession) to actively manage delinquent vehicle loans and related charges. The role involves contacting members, negotiating options, and coordinating with third parties to resolve non-payments.

The position supports charge-off and repossession workflows and requires precise communication, adherence to policies, and collaboration with management. Salary is defined by a pay range and includes standard benefits.

Qualifications

• High School Diploma or GED required.
• 1-3 years of prior related experience required.
• Knowledge, Skills, and Abilities: Previous financial institution or credit union experience.
• Preferred Knowledge of FDCPA, TCPA and SCRA.
• Excellent verbal and written skills.
• Conflict resolution and negotiation skills.
• Active listening skills.
• Experience with inbound/outbound phone system preferred.
• Intermediate computer and typing skills.
• Basic skip tracing skills.
• Additional Knowledge, Skills, and Abilities.

Responsibilities

• Responsible for resolving delinquency on vehicle loans where timely payments are not being received.
• Provide direct assistance to our Members by working with them to identify the true cause of non-payment in order to provide personalized options.
• Position may focus on one or more of the functions described below (Charge-Off or Repossession).
• Work on charged-off loans through inbound/out-bound calls, written and electronic correspondence, and other approved methods.
• Responsible for working specialized queues for defaulted repayment plans.
• Work with our Members and 3rd parties to set up repayment plans, negotiate settlements, re-establish Membership services, and perform account maintenance in order to accurately reflect the approved arrangements.
• Review charged-off loans for possible collection agency placement.
• Partner with team and management to refer accounts for litigation review.
• Assist management and team with miscellaneous projects and reporting including 1099-C tax form filings, monthly audits, and collection agency placements.
• Works on delinquent vehicle loans through inbound/out-bound calls, written and electronic correspondence, and other approved methods.
• Responsible for working specialized queues for vehicle loans.
• Reviews accounts to generate Final Demand Letters, Notices of Intent to Sell, and Deficiency Balance letters.
• Reviews accounts for repossession efforts and assists with reinstatement requirements.
• Handles impounded vehicles and follows up as needed.
• This includes contacting tow yards and government agencies, negotiating fees, and handling Lien Objections and disposition paperwork.
• Reviews, audits, and submits for approval vendor invoices.
• Assists management and team with monthly audits and reports, as needed.
• Performs other duties as assigned.
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.
• Failure to do so may result in disciplinary and other employment related actions.

Skills

Verbal communication

Written communication

Negotiation

Active listening

Conflict resolution

Phone system experience

Typing skills

Education

High School Diploma or GED

Job description

SchoolsFirst FCU is hiring a Recovery Representative II (Repossession) to actively manage delinquent vehicle loans and related charges. The role involves contacting members, negotiating options, and coordinating with third parties to resolve non-payments.

The position supports charge-off and repossession workflows and requires precise communication, adherence to policies, and collaboration with management. Salary is defined by a pay range and includes standard benefits.