Hybrid QA Specialist - Entry-Level Quality Assurance

MillenniumSoft Inc; Tempe (AZ); Hybrid; USD 22,000 - 31,000; Full time

Job summary

MillenniumSoft Inc. is seeking a Quality Assurance Specialist 1 - Entry Level in Tempe, AZ for a 12-month contract. The role focuses on QA evaluations, reporting, and coaching to ensure compliance and improve customer service quality.

The candidate will monitor workload, track metrics, and collaborate with training to address performance gaps. Responsibilities include developing QA processes, presenting reports to management, and driving continuous improvement while maintaining accuracy in a

Qualifications

• Bachelor’s degree preferred in Business, Quality Management, or related field.
• 2+ years of experience in quality assurance or similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and quality monitoring tools.
• Knowledge of regulatory compliance standards and best practices.

Responsibilities

• Monitor and evaluate interactions for adherence to quality standards.
• Develop and implement quality assurance processes and guidelines.
• Collaborate with training teams and management to address performance gaps and improve service quality.
• Prepare and present detailed quality reports to management and stakeholders.
• Identify opportunities for process improvement and recommend actionable solutions.

Skills

Attention to detail

Communication

Coaching

Time management

Analytical thinking

Collaboration

Adaptability

Accountability

Education

Bachelor's degree in Business or related field

Tools

MS Office

Quality monitoring tools

Job description

MillenniumSoft Inc. is seeking a Quality Assurance Specialist 1 - Entry Level in Tempe, AZ for a 12-month contract. The role focuses on QA evaluations, reporting, and coaching to ensure compliance and improve customer service quality.

The candidate will monitor workload, track metrics, and collaborate with training to address performance gaps. Responsibilities include developing QA processes, presenting reports to management, and driving continuous improvement while maintaining accuracy in a