QA Performance Coach – Hybrid (Tempe)

A-Line Staffing Solutions; Tempe (AZ); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Vision insurance

Dental insurance

401(k) with company match

Job summary

A-Line Staffing Solutions is hiring a Quality Assurance Specialist 1 in Tempe, Arizona. The role is a hybrid assignment with four days onsite per week, from 7:30 AM to 4:30 PM AZ time, and a 06/01/2026 - 05/31/2027 window.

The paid rate is $19.00/hour, with a path to extension or permanent hire based on business needs. Responsibilities include monitoring interactions for quality, delivering coaching, maintaining QA metrics, and presenting reports to leadership.

Qualifications

• Minimum 2 years in quality assurance, auditing, or call monitoring.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Attention to detail and organizational skills.
• Ability to work independently and manage multiple priorities.
• Experience evaluating performance against scorecards or standards.
• Experience coaching or giving feedback to employees.
• Thrives in a fast-paced environment.
• Proficient with Microsoft Excel, Windows 10, and Microsoft 365 including Outlook.
• Experience with Microsoft Forms, PowerPoint, and reporting tools.
• Ability to review large volumes of data and interactions accurately.

Responsibilities

• Monitor and evaluate interactions for adherence to quality standards.
• Complete independent quality evaluations using Microsoft Forms and track results in QA systems.
• Communicate evaluation outcomes to agents and supervisors.
• Conduct coaching sessions for underperforming employees.
• Update weekly QA metrics and reporting.
• Prepare and present quality reports to leadership.
• Collaborate with training and management to improve service quality.
• Identify process improvements and recommend solutions.
• Support documentation updates and continuous improvement initiatives.

Skills

Attention to Detail

Analytical Thinking

Communication Skills

Time Management

Self-Starter

Collaboration

Adaptability

Accountability

Customer Focus

Coaching & Feedback

Education

Bachelor's degree

Tools

Microsoft Excel

Windows 10

Microsoft 365 (Outlook)

Microsoft Forms

PowerPoint

SAP

JDE

i5 systems

HighRadius

Job description

A-Line Staffing Solutions is hiring a Quality Assurance Specialist 1 in Tempe, Arizona. The role is a hybrid assignment with four days onsite per week, from 7:30 AM to 4:30 PM AZ time, and a 06/01/2026 - 05/31/2027 window.

The paid rate is $19.00/hour, with a path to extension or permanent hire based on business needs. Responsibilities include monitoring interactions for quality, delivering coaching, maintaining QA metrics, and presenting reports to leadership.