Entry-Level QA Specialist: Quality & Process Improvement

MillenniumSoft Inc; San Antonio (TX); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

MillenniumSoft Inc in San Antonio, TX is seeking an entry-level Quality Assurance Specialist to join our contract team. The position focuses on QA evaluations, reporting results, coaching, and maintaining QA metrics within a fast-paced environment.

You will support documentation, help implement QA processes, collaborate with training and management to close performance gaps, and prepare quality reports for stakeholders.

Qualifications

• Bachelor’s degree in Business, Quality Management, or related field preferred.
• 2+ years of experience in quality assurance or similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and quality monitoring tools.
• Knowledge of regulatory compliance standards and best practices.

Responsibilities

• Monitor and evaluate interactions for adherence to quality standards.
• Develop and implement quality assurance processes and guidelines.
• Collaborate with training teams and/or management to address performance gaps and improve service quality.
• Prepare and present detailed quality reports to management and stakeholders.
• Identify opportunities for process improvement and recommend actionable solutions.

Skills

Attention to detail

Communication

Coaching

Time management

Analytical thinking

Collaboration

Adaptability

Accountability

Education

Bachelor’s degree in Business, Quality Management, or related field

Tools

MS Office

Quality monitoring tools

Excel

Windows 10

MS Office Suite

SAP

JDE

i5

Job description

MillenniumSoft Inc in San Antonio, TX is seeking an entry-level Quality Assurance Specialist to join our contract team. The position focuses on QA evaluations, reporting results, coaching, and maintaining QA metrics within a fast-paced environment.

You will support documentation, help implement QA processes, collaborate with training and management to close performance gaps, and prepare quality reports for stakeholders.