QA Specialist I — Hybrid (Tempe) Quality & Coaching

A-Line Staffing Solutions LLC; Tempe (AZ); Hybrid; USD 21,593 - 30,754; Part time

Benefits offered by this job

401(k) with company match after 1 year

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

A-Line Staffing Solutions is hiring a Quality Assurance Specialist 1 in Tempe, Arizona. The role involves monitoring and improving service quality, adhering to compliance standards, and conducting coaching sessions. Ideal candidates should have 2+ years in quality assurance and strong analytical skills. This hybrid position requires 4 days onsite weekly, offering a pay rate of $19.00/hour. Benefits include health insurance and a 401(k) with company match after 1 year. Apply via contact with Staffing Manager Tiona Scroggins at [e-mail].

Qualifications

• Minimum 2 years of experience in quality assurance, auditing, call monitoring or related field.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage multiple priorities.
• Experience evaluating performance against scorecards or defined quality standards.
• Experience providing coaching or feedback to employees.
• Ability to thrive in a fast-paced environment.
• Proficiency with Microsoft Excel, Windows 10, and Microsoft 365 including Outlook.
• Ability to review large volumes of data and interactions accurately.

Responsibilities

• Monitor and evaluate interactions for adherence to quality standards.
• Complete independent quality evaluations using Microsoft Forms.
• Communicate evaluation outcomes to agents and supervisors.
• Conduct coaching and feedback sessions for employees performing below target goals.
• Prepare and present quality reports to leadership and stakeholders.
• Identify process improvement opportunities and recommend actionable solutions.

Skills

Analytical Thinking

Attention to Detail

Communication Skills

Coaching & Feedback Delivery

Time Management

Collaboration

Adaptability

Accountability

Customer Focus

Continuous Improvement

Education

Bachelor’s degree in Business, Quality Management, or related field

Tools

Microsoft Excel

Microsoft 365

Microsoft Forms

PowerPoint

SAP

JDE

i5 systems

HighRadius

Job description

A-Line Staffing Solutions is hiring a Quality Assurance Specialist 1 in Tempe, Arizona. The role involves monitoring and improving service quality, adhering to compliance standards, and conducting coaching sessions. Ideal candidates should have 2+ years in quality assurance and strong analytical skills. This hybrid position requires 4 days onsite weekly, offering a pay rate of $19.00/hour. Benefits include health insurance and a 401(k) with company match after 1 year. Apply via contact with Staffing Manager Tiona Scroggins at [e-mail].