Hybrid Public Sector HR & Payroll Support Advisor

Sopra Steria Limited; United States; Hybrid; USD 31,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Health cash plan

Life assurance

Pension

Job summary

SSCL is recruiting a Customer Service Advisor to join our friendly, fast-paced team supporting key public sector clients. You’ll handle inbound calls, emails and live chats, logging details in our SOP system and ensuring clear, timely communication.

The role is hybrid: home Mon-Wed, office Thu-Fri in Newport, with rotating hours during payroll peaks. You will build HR and customer service skills while supporting multiple clients and navigating busy periods.

Qualifications

• Experience in a customer service role.
• Strong verbal and written communication skills.
• Excellent attention to detail and organisational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Confidence using systems and handling a variety of customer queries.
• A positive, flexible approach with a strong customer-first mindset.

Responsibilities

• Handling inbound calls, emails and live chats to support public sector employees with HR and payroll-related queries.
• Accurately logging and updating query details using our internal SOP system.
• Providing clear, professional and timely communication to resolve customer queries effectively.
• Supporting several public sector clients.
• Managing busy periods, particularly around payroll cycles and month-end demand.
• Escalating complex queries to Team Leaders or Subject Matter Experts where required.

Skills

Customer service

Communication

Attention to detail

Multitasking

Systems proficiency

Customer-focused

Job description

SSCL is recruiting a Customer Service Advisor to join our friendly, fast-paced team supporting key public sector clients. You’ll handle inbound calls, emails and live chats, logging details in our SOP system and ensuring clear, timely communication.

The role is hybrid: home Mon-Wed, office Thu-Fri in Newport, with rotating hours during payroll peaks. You will build HR and customer service skills while supporting multiple clients and navigating busy periods.