Systems Support Administrator

University of Plymouth; United States; Hybrid; USD 30,000 - 42,000; Part time

Job summary

University of Plymouth is seeking a part-time HR systems assistant to provide first-line support for the HR & Payroll system and to manage day-to-day inquiries from internal and external customers. You will also administer system upgrades and maintain our HR SharePoint pages with policies and procedures.

The role is 22.5 hours per week, 5 days Monday to Friday, with on-site work required but potential home-working after training to accommodate business needs.

Qualifications

• Experience in providing first-line support for HR systems.
• Strong problem-solving and customer-service orientation.
• Familiarity with HR modules and user administration.

Responsibilities

• Provide first-line system support for the HR & Payroll system.
• Support system upgrades: plan, administer, and test changes with the HR team.
• Develop and maintain HR SharePoint pages with policies and procedures.

Skills

Customer service

Problem solving

HR systems

SharePoint

Tools

SharePoint

Job description

Working within the HR systems team, you will provide a customer focused, first-line system support and associated administration duties for the HR & Payroll system. This includes managing a dedicated email inbox and dealing with day to day enquiries from internal and external customers. The HR & Payroll System comprises many modules which also includes our online recruitment system for University job vacancies, Employee Self-Service and Manager Self-Service as well as other devolved user access. This role is for 22.5 hour per week, working 5 days a week, Monday to Friday. Although we can accommodate working from home for this role after a period of training, flexibility to be on-site will be expected due to business needs. You will:

• Provide first-line system support for the HR & Payroll system
• Provide administrative support to system upgrades, which includes planning, administering and testing, ensuring all relevant testing has been completed by the HR team.
• Be required to develop and maintain our HR Sharepoint webpages which provide a wealth of information for our customers and includes all our Policies and Procedures
  Are you a detail-oriented individual who thrives on problem-solving, customer service, and continuous improvement?