Hybrid Program Services Analyst – Workflow & Automation

Berkley Accident and Health (a Berkley Company); Harleysville (PA); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

401(k) and Profit-Sharing

Job summary

Berkley Accident and Health (a Berkley Company) is seeking a Process & Workflow Designer (Business Analyst) to assess and document workflow and data needs for the Program Services Team. The role partners with operating teams to guarantee delivery of requirements through implementations and training, while supporting growth and risk management.

The role combines business analysis with process optimization in a hybrid in-office/remote setting, working with stakeholders across stop loss and program

Qualifications

• Bachelor’s Degree in IT or Business field required (programming or computer science fields preferred).
• 5+ years experience working as a Business Analyst and/or Project Manager.
• Basic insurance industry experience or ability to learn the business needs and operations.
• Ability to forge relationships and partner with stakeholders to develop solutions.
• Strong problem solving with a big-picture approach and multiple options.

Responsibilities

• Lead ongoing reviews of business processes and propose optimization strategies.
• Gather and document data management risks and needs and propose solutions with business case rationale.
• Construct workflow charts and diagrams; study business processes and system capabilities.
• Translate stakeholder requirements to technical documentation for implementation.
• Assist in implementation and user training for roll-out of new solutions.
• Maintain documentation for business continuity and management.

Skills

Communication skills

Interpersonal skills

Time management

Organizational skills

Education

Bachelor’s Degree in IT or Business field

Tools

Power Apps

Appian

Power Automate

Power BI

SQL

Job description

Berkley Accident and Health (a Berkley Company) is seeking a Process & Workflow Designer (Business Analyst) to assess and document workflow and data needs for the Program Services Team. The role partners with operating teams to guarantee delivery of requirements through implementations and training, while supporting growth and risk management.

The role combines business analysis with process optimization in a hybrid in-office/remote setting, working with stakeholders across stop loss and program