Program Services Business Analyst

Berkley Accident and Health (a Berkley Company); Harleysville (PA); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

401(k) and Profit-Sharing

Job summary

Berkley Accident and Health (a Berkley Company) is seeking a Process & Workflow Designer (Business Analyst) to assess and document workflow and data needs for the Program Services Team. The role partners with operating teams to guarantee delivery of requirements through implementations and training, while supporting growth and risk management.

The role combines business analysis with process optimization in a hybrid in-office/remote setting, working with stakeholders across stop loss and program

Qualifications

• Bachelor’s Degree in IT or Business field required (programming or computer science fields preferred).
• 5+ years experience working as a Business Analyst and/or Project Manager.
• Basic insurance industry experience or ability to learn the business needs and operations.
• Ability to forge relationships and partner with stakeholders to develop solutions.
• Strong problem solving with a big-picture approach and multiple options.

Responsibilities

• Lead ongoing reviews of business processes and propose optimization strategies.
• Gather and document data management risks and needs and propose solutions with business case rationale.
• Construct workflow charts and diagrams; study business processes and system capabilities.
• Translate stakeholder requirements to technical documentation for implementation.
• Assist in implementation and user training for roll-out of new solutions.
• Maintain documentation for business continuity and management.

Skills

Communication skills

Interpersonal skills

Time management

Organizational skills

Education

Bachelor’s Degree in IT or Business field

Tools

Power Apps

Appian

Power Automate

Power BI

SQL

Job description

Company Details

Berkley Accident and Health is a risk management company that designs innovative solutions to address the unique challenges of each client. With our entrepreneurial culture and a strong emphasis on analytics, we can help employers better manage their risk. We offer a broad range of products, including employer stop loss, benefit captives, provider stop loss, HMO reinsurance, and specialty accident. The key to Berkley’s success is our nimble approach to risk – our ability to quickly understand, think through, and devise a plan that addresses each client’s challenges, coupled with the strong backing of a Fortune 500 company. Our parent company, W. R. Berkley Corporation, is one of the largest and best managed property/casualty insurers in the United States. The Company is an equal employment opportunity employer.

Responsibilities

This role will be based in our Hamilton, NJ or Harleysville, PA office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.

The Process & Workflow Designer (Business Analyst) for the Program Services Team is responsible for assessing and documenting the group’s workflow and systems needs to support the operations and growth of the business. BA will work with the various operating teams which interface with and support the Program Services Team and Stop Loss Division to identify workflow and data management needs, assess the impact of the change, capture and document requirements and then partner with each area’s operational leaders to ensure those requirements are delivered, all while supporting the Company through the implementation process.

What You Can Expect

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll Count On You To

• Lead ongoing reviews of business processes and proposal/development of optimization strategies.
• Gather and document data management risks and needs of the business to investigate and propose solutions with business case rationale.
• Construct workflow charts and diagrams; studying business process and system capabilities.
• Gathers job specifications and business rules, and technical deliverables by directly interfacing with the business stakeholders upfront, then regroup to recommend solutions, and assist in the implementation and user training for roll-out of any new solutions.
• Translate stakeholder business requirements to technical documentation for implementation
• Responsible for supporting the business stakeholders in creating detailed reports to support business operations relating to projects, financial management, KPI’s and forecasting.
• Maintain current documentation as required for business continuity and management, including but not limited to data formats, requirements, specifications, project requests, project plans and related information.
• Directly assist with automation and/or digital transformation initiatives
• Ensure coordination with the IT team, compliance with corporate standards and procedures and manages any statement of work documents
• Responsible for participating with the business stakeholders in the management of any external vendor solutions or development resources related to proposed solutions.
• Projects, as assigned

Qualifications

What you need to have:

• Bachelor’s Degree in IT or Business field required (programming or computer science fields preferred)
• 5+ years experience working as a Business Analyst and/or Project Manager.
• Basic insurance industry (financial services or healthcare experience preferred) experience and knowledge or a demonstrated aptitude to learn the detailed nuances of the business needs and operations.
• Ability to forge strong relationships, engage with cross functional business stakeholders and partner with them to develop solutions to support current future business operations and growth, by engaging and facilitating a team atmosphere to solve technical and business challenges.
• Critical thinking skills for problem solving, including the ability to look at a problem using a “big picture” approach and consider multiple options.
• Ability to deliver effective solutions that provide tangible benefits within short timeframes.
• Excellent interpersonal, communication, time management, and organizational skills including excellent oral and written communication skills.
• Ability to plan, organize, and prioritize multiple projects independently to meet deadlines and complete tasks in an accurate manner within a fast-paced environment.
• Advanced proficiency with Microsoft Office suite including Word, Excel, and Outlook.

What Makes You Stand Out

• Experience with workflow platforms such as Power Apps, Appian, and Power Automate are a plus.
• Solid understanding of database, SQL and XML SQL or Business Intelligence (BI) platforms, such as Power BI experience is desirable.
• CRM experience preferred (Salesforce).

Additional Company Details

We do not accept any unsolicited resumes from external recruiting agencies or firms. Only solicited resumes/candidate profiles that are submitted by a Berkley Preferred Agency Partner that have been requested by Berkley Internal Recruiting to engage in a particular search will be subject to the payment of Agency fees as defined in the formal agency agreement. Any unsolicited resumes/candidate profiles are not subject to payment of the agency fees

Benefits

The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include:

• Base Salary Range: $95,000 - $120,000
• Eligible to participate in annual discretionary bonus.
• Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role