Senior Business Analyst — Hybrid/Remote

Hanover Insurance Group, Inc.; Worcester, Northern (MA, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Hanover Insurance Group, Inc. in Worcester, MA seeks a Senior Business Analyst for our Commercial Lines team. You will collect, analyze, document, and communicate business needs, partnering with technology and business partners to design integrated solutions.

The role requires deep knowledge of business processes and requirements life cycles, with proficiency in prototyping and testing, and offers hybrid/remote flexibility to optimize collaboration and delivery.

Qualifications

• Typically requires seven to ten years of relevant technical and business work experience.
• Requires /in-depth knowledge of business operations, requirements processing, business modeling concepts, information systems and project life-cycle knowledge, and business process development.
• Knowledge of Industry Business Analysis Best Practices preferred.
• Bachelor’s degree in related field specialized training, certification or equivalent work experience.

Responsibilities

• Providing technical expertise across business functions, understanding the relationship between the business and the data and technology that support the business or product.
• Responsible for managing the collection, analysis, documentation and coordination of multiple business and/or technical requirements.
• Establishing relationships with one or more business partners by demonstrating expert knowledge of business processes/drivers and technical systems.
• Providing technical coaching and mentoring to less experienced team members.
• Proactively researches and applies Best Practices to technology solutions for areas of expertise.
• Acts as a resource to less experienced personnel in the application and execution of Best Practices.
• Recommending improvements to Best Practices procedures.
• Working with business partners to define needs to align with business priorities and assess impact on other business processes.
• Leading requirements gathering sessions to identify and articulate needs/requirements i.e. JAD sessions, story-boarding.
• Advising business partners on options, technical limitations, risks and cost vs. benefits and ensuring a structured requirements process for the business is adhered to.
• Leading the development, of structured requirements gathering through various techniques i.e. JAD and storyboarding for the design and implementation of solutions.
• Overseeing the documentation of requirements.
• Participating in the development of prototypes.
• May be accountable for a portion of a project plan in collaboration with project managers.
• Acts as a resource to less experienced personnel in developing and executing test/use cases.
• Defining when to employ automation and determining impact.

Skills

Analytical Thinking

Communication for Results

Conceptual Thinking

Information Seeking

Innovation

Mentoring/Developing Others

Relationship Building

Self-Management

Operations Analysis

Business Requirements Analysis

Business Data Requirements Knowledge

Information Systems Knowledge

Education

Bachelor's degree in related field

Job description

Hanover Insurance Group, Inc. in Worcester, MA seeks a Senior Business Analyst for our Commercial Lines team. You will collect, analyze, document, and communicate business needs, partnering with technology and business partners to design integrated solutions.

The role requires deep knowledge of business processes and requirements life cycles, with proficiency in prototyping and testing, and offers hybrid/remote flexibility to optimize collaboration and delivery.