Hybrid Production Support Analyst

Pennsylvania-Higher-Education-Assistance-Agency-; Harrisburg (Dauphin County); Hybrid; USD 38,000 - 47,000; Full time

Job summary

Pennsylvania Higher-Education Assistance Agency (PHEAA) is seeking a qualified Operations Support specialist in Harrisburg, PA. This role provides end-user operational support to the Conversions Department and collaborates with loan operations to resolve issues and streamline processes.

The position features a Monday–Friday schedule, 8:00 AM–5:00 PM with hybrid work two days on-site, and a starting salary of $42,351, commensurate with experience.

Qualifications

• Associate's degree and related customer service experience or 2+ years in a Student Loan environment.
• Proven analytical skills.
• Strong time management and prioritization.
• Excellent interpersonal and communication skills.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Provide end-user operational support to the Conversions team.
• Guide users on system usage and account processing.
• Collaborate with loan operations management on escalated issues.
• Maintain accurate documentation and ensure data integrity and confidentiality.
• Test system changes and support change requests.
• Participate in operational meetings to discuss process improvements.

Skills

Customer Service

Analytical Skills

Time Management

Interpersonal Skills

Microsoft Excel

Education

Associate's degree

Job description

Pennsylvania Higher-Education Assistance Agency (PHEAA) is seeking a qualified Operations Support specialist in Harrisburg, PA. This role provides end-user operational support to the Conversions Department and collaborates with loan operations to resolve issues and streamline processes.

The position features a Monday–Friday schedule, 8:00 AM–5:00 PM with hybrid work two days on-site, and a starting salary of $42,351, commensurate with experience.