Hybrid Production Operations Analyst I

Early Warning®; Scottsdale (AZ); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) match

Paid time off

Parental leave

Employee benefits program

Job summary

Early Warning Services, LLC, a trusted payments and risk management provider, is hiring for a Production Assurance and Resiliency – Operations role in the Scottsdale area with a hybrid work model. The candidate will support 24/7 production processing, monitor systems, and triage incidents from Fri through Sun 10am–11pm, ensuring timely file delivery and incident resolution.

The role emphasizes strong customer service, teamwork, problem solving, and documentation skills in a fast-paced

Qualifications

• High school diploma.
• Minimum of 1 year of work experience or on-the job training.
• Must be able to work different schedules, including nights and weekends.
• Familiarity with Windows, Linux, IBM Mainframe operating systems.
• Experience with Microsoft Office applications.
• Ability to research and resolve basic technical issues.
• Effective written and verbal communication skills. Excellent customer service and ability to communicate clearly and professionally under pressure in a fast-paced environment.
• Attention to detail, accuracy, policy compliance, and ability to follow documented processes and procedures.
• Ability to multi-task, prioritize and manage time effectively.
• Team-oriented and collaborative.
• Background and drug screen.

Responsibilities

• Provide support to internal and external customers, researching and resolving issues according to documented procedures and escalating to appropriate on-call staff as needed.
• Assists in development of self-service tools, by providing accurate categorization, prioritization of all customers contacts via our Customer Relationship Management tool (CRM).
• Monitor all production applications, and internal systems to ensure the delivery of all input, and output files is successfully.
• Troubleshoot unsuccessful or missing file deliveries according to approved processes.
• Monitor all systems, network, and applications components for operational stability.
• Identify and track gaps in operational analytics protocols to assist in the creation of automated, and practical solutions.
• Identify and report system, application and network issues ensuring all events are entered into the ticket tracking application.
• Perform triage and troubleshooting, and appropriately elevate incidents that cannot be resolved.
• Track and monitor escalated issues to ensure proper and timely resolution.
• Providing clear and concise communication, documentation, and severity trending.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data
• Create and maintain documentation of operational processes to conform to audit requirements.
• Thoroughly document all support events in a workflow ticketing system in a timely manner ensuring that subsequent review of any incident is effective for knowledge base utilization

Skills

Customer service

Communication

Multi-tasking

Time management

Education

Bachelor's degree in Information Systems or related field

Tools

Windows

Linux

IBM Mainframe

Microsoft Office

Job description

Early Warning Services, LLC, a trusted payments and risk management provider, is hiring for a Production Assurance and Resiliency – Operations role in the Scottsdale area with a hybrid work model. The candidate will support 24/7 production processing, monitor systems, and triage incidents from Fri through Sun 10am–11pm, ensuring timely file delivery and incident resolution.

The role emphasizes strong customer service, teamwork, problem solving, and documentation skills in a fast-paced