Hybrid Product Discovery Lead — Client Insights

Eventim USA; Los Angeles (CA); Hybrid; USD 120,000 - 145,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Life insurance

Open PTO

Disability benefits

Connectivity stipend

Holidays off

Parental leave

Job summary

Eventim USA seeks an experienced Product Discovery Manager to shape our ticketing platform by uncovering client needs, researching markets, and identifying long-term opportunities. This hybrid role requires regular in-office collaboration in Los Angeles and close work with clients and internal teams.

You will conduct interviews, workshops, market research, and workflow analysis to translate insights into strategic recommendations that influence our roadmap, with a focus on high-volume ticketing

Qualifications

• Experience with enterprise or B2B software products.
• Proven ability to conduct discovery and influence product direction.
• Strong collaboration with product, design, engineering and client services.

Responsibilities

• Own end-to-end discovery process from objectives to insights and roadmap input.
• Identify client pain points and emerging opportunities shaping long-term strategy.
• Create journey maps, personas and workflow diagrams to inform design.
• Translate research into actionable recommendations for leadership.
• Partner with product, UX, engineering, design and client success teams.

Skills

Interviewing

Facilitation

Discovery

Analytical thinking

Journey mapping

Workflow analysis

Persona development

Service design

Executive communication

Cross-functional collaboration

Job description

Eventim USA seeks an experienced Product Discovery Manager to shape our ticketing platform by uncovering client needs, researching markets, and identifying long-term opportunities. This hybrid role requires regular in-office collaboration in Los Angeles and close work with clients and internal teams.

You will conduct interviews, workshops, market research, and workflow analysis to translate insights into strategic recommendations that influence our roadmap, with a focus on high-volume ticketing