Product Manager — Ticketing Platform & Consumer Experiences

Eventim US; Los Angeles (CA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Health care plan

Life Insurance

Open PTO

Disability insurance

Connectivity stipend

Birthday off

Paid holidays

Job summary

Eventim USA is seeking a Product Manager to own strategy, development, and execution of initiatives across our ticketing and event technology platform. You will collaborate with engineering, operations, commercial, and leadership teams to deliver scalable, customer‑focused products for promoters, venues, festivals, and fans.

The ideal candidate has 3–5+ years in SaaS product management, strong Agile experience, and outstanding communication.

Qualifications

• 3–5+ years of product management experience in SaaS, e‑commerce, ticketing, marketplace, or technology‑driven environments.
• Experience managing software products through the full product lifecycle.
• Strong understanding of agile development methodologies and product delivery processes.
• Ability to write clear product requirements and manage competing priorities effectively.
• Excellent communication, collaboration, and organizational skills.
• Strong analytical and problem‑solving abilities.

Responsibilities

• Own and manage product initiatives from discovery through launch and iteration.
• Translate business goals and customer needs into clear product requirements and prioritized backlogs.
• Define user stories, workflows, acceptance criteria, and feature specifications.
• Partner closely with engineering and design teams to deliver high‑quality solutions on schedule.
• Support sprint planning, backlog grooming, release coordination, and roadmap execution.
• Gather and synthesize customer feedback, operational pain points, and stakeholder requirements.
• Analyze product usage, operational metrics, and business performance data to guide decision‑making.
• Conduct market and competitive research to identify opportunities and trends.
• Advocate for user experience improvements across both internal and customer‑facing products.
• Work collaboratively with engineering, QA, UX/design, operations, marketing, and commercial teams.
• Help align stakeholders around product priorities, timelines, and tradeoffs.
• Coordinate feature rollouts, testing, and post‑launch support activities.
• Communicate roadmap updates and project status clearly to both technical and non‑technical audiences.
• Contribute to platform scalability, operational efficiency, and product standardization initiatives.
• Help identify opportunities to improve workflows, tooling, and internal product processes.
• Support technical modernization and platform enhancement efforts alongside engineering leadership.

Skills

Product management

Agile methodologies

Requirements writing

Communication

Analytical thinking

Tools

Jira

Confluence

Analytics tools

Product documentation systems

Job description

About the Role

We are seeking a Product Manager to help drive the strategy, development, and execution of key initiatives across our ticketing and event technology platform. This role is ideal for someone with a strong foundation in product management who is ready to take ownership of meaningful product areas while collaborating across engineering, operations, commercial, and leadership teams.

You will work on products and platform capabilities that support promoters, venues, festivals, and fans, helping improve operational efficiency, scalability, and customer experience. The ideal candidate is equally comfortable working through technical requirements, analyzing business needs, and collaborating cross-functionally to bring products to market successfully.

This role requires a balance of strategic thinking, hands‑on execution, and strong communication skills.

What You’ll Do

Product Ownership & Execution

• Own and manage product initiatives from discovery through launch and iteration.
• Translate business goals and customer needs into clear product requirements and prioritized backlogs.
• Define user stories, workflows, acceptance criteria, and feature specifications.
• Partner closely with engineering and design teams to deliver high-quality solutions on schedule.
• Support sprint planning, backlog grooming, release coordination, and roadmap execution.

Customer & Business Insights

• Gather and synthesize customer feedback, operational pain points, and stakeholder requirements.
• Analyze product usage, operational metrics, and business performance data to guide decision‑making.
• Conduct market and competitive research to identify opportunities and trends.
• Advocate for user experience improvements across both internal and customer‑facing products.

Cross‑Functional Collaboration

• Work collaboratively with engineering, QA, UX/design, operations, marketing, and commercial teams.
• Help align stakeholders around product priorities, timelines, and tradeoffs.
• Coordinate feature rollouts, testing, and post‑launch support activities.
• Communicate roadmap updates and project status clearly to both technical and non‑technical audiences.

Platform & Process Improvement

• Contribute to platform scalability, operational efficiency, and product standardization initiatives.
• Help identify opportunities to improve workflows, tooling, and internal product processes.
• Support technical modernization and platform enhancement efforts alongside engineering leadership.

What We’re Looking For

Required Qualifications

• 3–5+ years of product management experience in SaaS, e‑commerce, ticketing, marketplace, or technology‑driven environments.
• Experience managing software products through the full product lifecycle.
• Strong understanding of agile development methodologies and product delivery processes.
• Ability to write clear product requirements and manage competing priorities effectively.
• Excellent communication, collaboration, and organizational skills.
• Strong analytical and problem‑solving abilities.

Preferred Qualifications

• Experience in ticketing, live entertainment, events, media, or commerce platforms.
• Familiarity with APIs, integrations, payments, checkout flows, or operational tooling.
• Experience working with Jira, Confluence, analytics tools, and product documentation systems.
• Comfortable working in cross‑functional and fast‑paced environments.
• Experience collaborating with both technical teams and executive stakeholders.

What Success Looks Like

• Successfully delivering roadmap initiatives that improve platform capabilities and user experience.
• Building strong partnerships across product, engineering, operations, and business teams.
• Driving measurable improvements in operational efficiency, scalability, or customer satisfaction.
• Demonstrating ownership, accountability, and sound product judgment.
• Growing into broader strategic product leadership responsibilities over time.

Why Join Us

You’ll help shape technology that powers live entertainment experiences at scale while working on complex, high‑impact products used by promoters, venues, and fans every day. This role offers strong growth opportunities, meaningful ownership, and exposure to both strategic product planning and large‑scale platform execution.

• Health care plan (Medical, Dental & Vision) that includes a 100% employer contributed premium option
• Life Insurance (Basic, Voluntary & AD&D)
• Open PTO policy
• Short‑Term & Long‑Term Disability
• Monthly stipends for connectivity, health & wellness
• 13 paid holidays + your birthday off!
• Generous parental leave policy

Salary Range: $110,000-$120,000

EEO Statement:

At Eventim USA, we celebrate diversity and are committed to creating an inclusive environment for all employees. Eventim provides equal employment opportunities to all applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, physical or mental disability, genetics, pregnancy, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs.