Hybrid Producer Licensing & Relations Admin

Howden; San Diego (CA); Hybrid; USD 60,000 - 65,000; Full time

Job summary

DUAL North America is seeking a Producer Relations Administrator to support the Underwriting department.

At DUAL, the Underwriting Operations team supports the underwriting function by streamlining workflows, managing data accuracy, and ensuring operational efficiency. You’ll help onboarding and relationship management of brokers and agents, maintain producer data, and assist with licensing or compliance follow-ups.

Qualifications

• Bachelor’s degree preferred.
• 0-3 years of experience in related field.
• Knowledge of insurance industry and/or related compliance.
• MGA/Insurance systems a plus (AIM, IMS, InsuranceNow).
• Excellent written, verbal and client-facing communication skills.
• Ability to follow policies and procedures.
• Self-motivated with strong attention to detail.
• Microsoft Office Suite proficiency.

Responsibilities

• Administers licensing compliance for agencies and producers in all states.
• Maintains Agency and Individual Producers licenses for E&O, P&C, Surplus Lines, Personal Lines where applicable.
• Reviews the information presented on new agency/producer applications for compliance with DUAL NA and state requirements.
• Coordinates all appointments/terminations/renewals of Agency and Individual Producer licenses for all states pertinent.
• Collaborates closely with Agency and Producers to resolve any licensing issues.
• Maintains active knowledge within all 50 states of requirements and compliance for Insurance P&C, Personal Lines, Surplus Lines, and Appointments.
• Provides excellent client service to Agencies and Producers as it relates to licensing/compliance while showing “ease of doing business” with DUAL NA.
• Maintains licensure database(s).
• Collaborates with various internal divisions to include Corporate Compliance, Legal, IT and Division leaders.
• Creates and maintains high-level licensing compliance reporting on each agency/individual.
• Works monthly on advising and requesting Agency and Producers on upcoming licensure expiration dates.
• All other tasks as assigned.

Skills

Communication

Client-facing

Attention to detail

Mergers/acquisitions knowledge

Licensing knowledge

Education

Bachelor's degree preferred

Tools

Microsoft Office

Salesforce

AIM

IMS

InsuranceNow

Job description

DUAL North America is seeking a Producer Relations Administrator to support the Underwriting department.

At DUAL, the Underwriting Operations team supports the underwriting function by streamlining workflows, managing data accuracy, and ensuring operational efficiency. You’ll help onboarding and relationship management of brokers and agents, maintain producer data, and assist with licensing or compliance follow-ups.