Producer Relations Administrator

Howden Group Holdings; San Diego (CA); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Unlimited PTO

401k with company match

Paid volunteer days

Job summary

DUAL North America, Inc. is seeking a Producer Relations Administrator to support the Underwriting department and onboarding/relationship management of brokers and agents.

You will maintain producer data, assist with licensing or compliance follow-ups, and provide excellent client service to Agencies and Producers. The position requires a Bachelor’s degree preferred and 0-3 years in a related field, with hybrid work in San Diego.

Qualifications

• Bachelor’s degree preferred; 0-3 years of related field experience.
• Knowledge of insurance industry and/or related compliance systems (AIM, IMS, InsuranceNow) is a plus.
• Excellent written, verbal and client-facing communication skills.
• Ability to understand and process mergers/acquisitions while working with Agencies.
• Proficiency in Microsoft Office Suite; Salesforce experience is preferred.
• Ability to follow policies and procedures; self-motivated with strong attention to detail.
• Must be able to remain stationary 50% of the time with periodic movement in office.

Responsibilities

• Administers compliance with Agency & Producer insurance licenses in all states where Agency/Producer submit business to DUAL NA.
• Maintains Agency and Individual Producers licenses for E&O, P&C, Surplus Lines, Personal Lines where applicable.
• Reviews new agency/producer applications for compliance with DUAL NA and state requirements.
• Coordinates appointments, terminations, renewals of Agency and Individual Producer licenses for all states.
• Collaborates with Agencies/Producers to resolve licensing issues.
• Maintains licensure data across states; creates high-level licensing compliance reporting.
• Works monthly on advising Agencies/Producers on upcoming licensure expiration dates.
• Collaborates with Corporate Compliance, Legal, IT and Division leaders.

Skills

Insurance knowledge

Written and verbal communication

Attention to detail

Self-motivated

Policy and procedure adherence

Mergers/acquisitions understanding

Customer service

Microsoft Office (Word, Excel, Outlook

Education

Bachelor’s degree preferred

Tools

Salesforce

Word

Excel

Outlook

PowerPoint

Job description

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world. The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. DUAL North America, Inc. is seeking a Producer Relations Administrator Classification: Exempt Reports to: Operations Supervisor – Producer Administration Travel: 0-10% Location: San Diego, CA/Hybrid Salary Range: $60,000.00-$65,000.00

Role overview

DUAL North America is seeking an Producer Relations Administrator to support the Underwriting department. At DUAL, the Underwriting Operations team supports the underwriting function by streamlining workflows, managing data accuracy, and ensuring operational efficiency. The team plays a critical role in enabling underwriters to focus on risk evaluation while maintaining compliance and delivering timely service to clients and partners. As a Producer Relations Administrator, you will support onboarding and relationship management of brokers and agents. You’ll help maintain producer data, facilitate inquiries, and assist with licensing or compliance follow-ups.

Role responsibilities

• Administers compliance with Agency & Producer insurance license(s) in all states where Agency/Producer submit business to DUAL NA
• Maintains Agency and Individual Producers licenses for E&O, P&C, Surplus Lines, Personal Lines where applicable
• Reviews the information presented on new agency/producer applications for compliance with DUAL NA and state requirements
• Coordinates all appointments/terminations/renewals of Agency and Individual Producer licenses for all states pertinent
• Collaborates closely with Agency and Producers to resolve any licensing issues
• Maintains active knowledge within all 50 states of requirements and compliance for Insurance P&C, Personal Lines, Surplus Lines, and Appointments
• Provides excellent client service to Agencies and Producers as it relates to licensing/compliance while showing “ease of doing business” with DUAL NA
• Maintains licensure database(s)
• Collaborates with various internal divisions to include Corporate Compliance, Legal, IT and Division leaders
• Creates and maintains high-level licensing compliance reporting on each agency/individual
• Works monthly on advising and requesting Agency and Producers on upcoming licensure expiration dates
• All other tasks as assigned

Key requirements

• Bachelor’s degree preferred 0-3 years if experience in related field
• Knowledge of insurance industry and/or related compliance MGA/Insurance systems a plus (AIM, IMS, InsuranceNow)
• Excellent written, verbal and client-facing communication skills
• Ability to understand and process mergers/acquisitions accurately while working closely with Agency
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Experience in Salesforce preferred
• Ability to follow policies and procedures
• Self-motivated with strong attention to detail
• Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment.

If you do not meet all the qualifications for this role, we still encourage you to apply

What we offer:

• A career that you define.
• Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.
• We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive.
• We want people who want to make a difference - not just in the workplace, but in the industry and the wider community.

EEO Statement: We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.