Service Operations Process Architecture - Senior Analyst - Process Architecture

Golden 1 Credit Union; Sacramento (CA); Hybrid; USD 94,000 - 110,000; Full time

Job summary

Golden 1 Credit Union is seeking a Senior Analyst - Process Architecture to translate complex business challenges into data-driven improvements. You will lead process optimization initiatives, document current state, and partner with stakeholders across departments to drive efficiency and better member experiences.

The role focuses on shaping long-term roadmaps, implementing lean and Six Sigma methodologies, and guiding cross-functional teams in a hybrid environment based in Sacramento, CA.

Qualifications

• Bachelor’s Degree in related field preferred.
• 8+ years in process improvement, business analysis, and managing projects.

Responsibilities

• Serve as a senior subject matter expert on process optimization and cross-functional alignment.
• Document current processes and identify inefficiencies or bottlenecks.
• Provide strategic recommendations to senior leadership and shape long-term operational roadmaps.
• Lead high-visibility initiatives with material business impact across departments.
• Build and maintain relationships at various levels within the credit union.
• Improve member experiences and service quality through process improvements and automation.
• Apply process mapping, flowcharts, lean and six sigma to enhance performance.
• Co-lead workshops and Kaizen events.
• Support development of process measurement models and track performance metrics.
• Analyze data to measure process performance and identify enhancement opportunities.
• Assist Servicing Operations to test and document process controls and KPIs.

Skills

Process improvement

Business analysis

Project management

Stakeholder collaboration

Education

Bachelor's degree

Tools

Lean Six Sigma

Job description

Job Title: Senior Analyst - Process Architecture
Status: Exempt
Reports to: Manager - Servicing Operations Process Architecture
Department: Service Operations Processing Architecture
Job Code: 11957
Pay Range: $93,700.00 - $110,000.00 Annually
Location: Hybrid in Sacramento, CA

Who We Are

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

Who You Are

You are a strategic and analytical process improvement professional who excels at translating complex business challenges into practical, data-driven solutions. You leverage process optimization methodologies, strong stakeholder partnerships, and a continuous improvement mindset to enhance operational efficiency, strengthen member experiences, and drive measurable business results across the organization.

What You'll Do

• Serves as a senior subject matter expert providing department wide guidance on process optimization, cross functional alignment, and operational efficiency strategies aligned to strategic objectives.
• Assist in documenting current processes and identifying inefficiencies or bottlenecks.
• Provides strategic recommendations to senior leadership and helps shape long term operational roadmaps.
• Leads high visibility, complex initiatives with material business impact, influencing operational design across multiple departments.
• Builds and maintains professional relationships at various levels throughout the credit union.
• Improve member experiences and service quality through process improvements, automation, or elimination.
• Use tools and methodologies such as process mapping, flowcharts, lean and six sigma methodologies to improve process performance.
• Co-lead the facilitation of workshops and Kaizen events.
• Support development of process measurement models and assist in tracking performance metrics.
• Analyze data and metrics to measure process performance and identify opportunities for enhancement and digitization.
• Assist Servicing Operations to test, implement and document effective business process controls, KPIs, KSPs and KRIs to ensure that all processes are following regulatory requirements and working as intended.
• Monitor industry best practices and assist in benchmarking efforts to support continuous improvement.
• Supports and fosters a culture of continuous process improvement by utilizing subject matter expertise to standardize, consolidate and simplify processes.

Qualificiations And Preferences

• Bachelor’s Degree in related field (Business Administration, Operations Management, Supply Chain Management, etc.). preferred
• 8+ years in process improvement, business analysis, and managing projects. required

Why Join Us

Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.