Hybrid POS Support Specialist

Jonas Software; Manasquan (NJ); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

401k

Friendly team

Casual work environment

Career growth opportunities

Job summary

Jonas Software is seeking a Technical Support Representative in Manasquan, NJ to support liquor store POS systems. The role combines remote and on-site activities, including incident management, hardware troubleshooting, and customer education.

The ideal candidate will leverage AI tools and maintain clear documentation while working with cross-functional teams. The position offers growth opportunities, a comprehensive benefits package including 401k, and a friendly, business-casual environment.

Qualifications

• Foundational knowledge of PC/Mac hardware and Windows environments.
• Analytical problem solving with rigorous logic and effective solutions.
• Ability to multi-task and manage interruptions while maintaining progress.
• Excellent written and verbal communication; translate technical concepts clearly.
• Calm, professional demeanor under high-priority issues.
• Customer-centric approach to service and feedback-driven improvements.
• Eagerness to learn and grow within the organization.
• Strong organization and time management for personal case queues.
• Good interpersonal skills: patient, courteous, tactful.
• Creativity to generate ideas and connect different notions for solutions.
• High School diploma required; Associate degree or higher preferred.

Responsibilities

• Serve as first point of contact for technical inquiries via phone and email.
• Diagnose and resolve hardware connectivity issues with printers, scanners, and payment terminals.
• Leverage AI tools to interpret logs and assist in report queries.
• Lead remote training sessions on core software functions and inventory management.
• Capture and relay customer feedback to R&D and development teams.
• Maintain detailed CRM records and contribute to knowledge base with How-To guides.
• Document troubleshooting steps and escalate complex issues to senior teams when needed.

Skills

Technical literacy

Analytical problem solving

Multi-tasking

Professional communication

Composure under pressure

Customer centricity

Growth mindset

Organization

Interpersonal skills

Innovation

Education/Experience

Education

High School diploma or equivalent

Associate degree or higher preferred

Help desk/customer-facing experience a plus

Tools

CRM software

Job description

Jonas Software is seeking a Technical Support Representative in Manasquan, NJ to support liquor store POS systems. The role combines remote and on-site activities, including incident management, hardware troubleshooting, and customer education.

The ideal candidate will leverage AI tools and maintain clear documentation while working with cross-functional teams. The position offers growth opportunities, a comprehensive benefits package including 401k, and a friendly, business-casual environment.