Grocery iOS POS Support Specialist

Vori, Inc; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A tech company for retail solutions is seeking a Support Representative in the United States. This role focuses on providing technical support for grocery store customers using iOS-based POS systems, troubleshooting hardware and software issues, and ensuring a smooth customer experience. Candidates should have experience in technical support, familiarity with POS systems, and strong communication skills. Flexibility for scheduled shifts is required in this fast-paced environment.

Qualifications

• 1–3 years of experience in technical support, customer support, or retail technology support.
• Familiarity with iOS devices, including troubleshooting basic settings.

Responsibilities

• Provide phone, chat, and ticket-based support for grocery stores using the iOS POS system.
• Troubleshoot iPad POS terminals and peripheral devices.
• Support core POS workflows, including checkout and inventory updates.

Skills

Technical support experience

iOS device familiarity

POS systems support

Problem-solving skills

Communication skills

Job description

A tech company for retail solutions is seeking a Support Representative in the United States. This role focuses on providing technical support for grocery store customers using iOS-based POS systems, troubleshooting hardware and software issues, and ensuring a smooth customer experience. Candidates should have experience in technical support, familiarity with POS systems, and strong communication skills. Flexibility for scheduled shifts is required in this fast-paced environment.