Hybrid Platform Operations Associate

Athenahealth India; Maine; Hybrid; USD 50,000 - 86,000; Full time

Job summary

athenahealth in Belfast, ME, is seeking a Platform Operations Associate to support payer-related workflows, reporting, and issue resolution. The hybrid role focuses on analytics and operations, leveraging SQL, Excel, and data platforms to investigate issues and ensure accuracy across teams.

You will partner with stakeholders across operations, implementation, support, and product, using Jira for tracking and reviewing data quality.

Qualifications

• 1 to 3 years of experience in operations, analytics, reporting, or a related field.
• Experience using SQL to extract, validate, and analyze data.
• Experience using Microsoft Excel for analysis, tracking, and reporting.
• Familiarity with stakeholder communication in a cross-functional environment.
• Experience working with ticketing or project tracking tools such as Jira preferred.
• Experience with cloud data platforms such as Snowflake preferred.
• Exposure to AI tools such as Claude and Codex preferred.
• Ability to learn new systems and tools quickly and apply them in day-to-day work.
• Strong attention to data accuracy, follow-through, and documentation quality.

Responsibilities

• Analyze operational data to identify trends, issues, and opportunities for process improvement.
• Use SQL to query data, validate results, and support operational reporting needs.
• Partner with internal stakeholders to gather requirements, clarify issues, and communicate updates on work in progress.
• Monitor payer-related operational workflows and elevate issues when follow-up or cross-functional support is needed.
• Support data validation, reconciliation, and quality checks across operational reporting and system outputs.
• Maintain and update tracking documentation, issue logs, and operational records with accuracy and timeliness.
• Use Excel to organize, review, and summarize data for reporting and analysis.
• Collaborate with teams using Jira to track work, manage requests, and monitor progress on operational items.
• Apply AI tools such as Claude and Codex, when available, to support drafting, analysis, summarization, and workflow efficiency while reviewing outputs for accuracy and context.
• Participate in recurring reviews and meetings to help coordinate priorities, surface blockers, and support timely resolution of operational work.
• Additional responsibilities include support for ad hoc reporting requests and documentation updates.

Skills

SQL

Excel

Jira

Data platforms

AI tools

Tools

Snowflake

Claude

Codex

Job description

athenahealth in Belfast, ME, is seeking a Platform Operations Associate to support payer-related workflows, reporting, and issue resolution. The hybrid role focuses on analytics and operations, leveraging SQL, Excel, and data platforms to investigate issues and ensure accuracy across teams.

You will partner with stakeholders across operations, implementation, support, and product, using Jira for tracking and reviewing data quality.