Hybrid Product Delivery Associate — Healthcare Payer Ops

athenahealth; Belfast (ME); Hybrid; USD 52,000 - 87,000; Full time

Job summary

athenahealth in the United States is seeking a collaborative product delivery specialist to support contract management, patient messaging campaign builds, and patient feedback workflows within a hybrid work environment.

You will partner with internal and external stakeholders to troubleshoot complex problems, execute defined deliverables, and improve the end-user experience while leveraging tools like Salesforce, Confluence and JIRA.

Qualifications

• 3+ years of professional experience, or the equivalent combination of education and experience.
• 2+ years in revenue cycle management, customer support, analytical work, and/or issue management preferred.
• Experience in healthcare reimbursement, managed care contracting, or payer operations preferred.
• Knowledge of payer contract terms, payment policies, or insurance plan structures preferred.
• Demonstrated problem-solving and investigative skills with the ability to work through issues and support resolution.
• Proficiency with internal tools such as Salesforce, Confluence, and JIRA preferred.
• Strong verbal and written communication skills with the ability to adjust messaging for different audiences.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Ability to work effectively with cross-functional partners in a structured, fast-moving environment.
• Bachelor’s degree or equivalent experience preferred.

Responsibilities

• Communicate project status, timelines, deliverables, and risks to the manager, customers, and project stakeholders.
• Research payer payment policies and reimbursement practices to stay current on relevant changes.
• Interpret, abstract, and build payer contract terms, provisions, and policies that affect practice payments.
• Analyze payer yield differences by reviewing claim-level data, identifying trends, and summarizing findings with recommended next steps.
• Support accurate expected payment outcomes by advising on reimbursement configuration for managed care and public insurance plans, including Medicare and Medicaid.
• Anticipate customer questions, pain points, and enablement needs to support a smooth rollout of new features.
• Execute standard operating procedures for product delivery tasks, knowledge updates, issue escalation, and customer support.
• Use AI-enabled tools where available to organize research, summarize issue patterns, and speed up routine analysis while applying sound judgment to confirm accuracy before sharing results.

Skills

Verbal communication

Written communication

Time management

Cross-functional collaboration

Problem-solving

Attention to detail

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Confluence

JIRA

Job description

athenahealth in the United States is seeking a collaborative product delivery specialist to support contract management, patient messaging campaign builds, and patient feedback workflows within a hybrid work environment.

You will partner with internal and external stakeholders to troubleshoot complex problems, execute defined deliverables, and improve the end-user experience while leveraging tools like Salesforce, Confluence and JIRA.