Hybrid Pharmacy Customer Support Associate

Elevance Health (Anthem); Indianapolis (IN); Hybrid; USD 32,000 - 40,000; Full time

Job summary

BioPlus Specialty Pharmacy, part of Elevance Health, is looking for a Pharmacy Customer Associate I in Indianapolis. The role involves responding to basic customer questions about pharmacy retail and mail-order prescriptions by phone and written correspondence, delivering accurate information with a customer-centric approach.

This hybrid position requires in-office presence 1-2 days per week to foster collaboration, with flexible remote work for the remainder.

Qualifications

• Requires HS diploma or equivalent.
• Call center experience preferred.
• Medical terminology experience helpful.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
• Develop and maintain positive customer relations and coordinate with functions to ensure requests are handled in a timely manner.
• Provide proactive, thorough solutions after necessary research.
• Demonstrate ownership of service requests with high-quality resolution and follow-through.
• Assist customers with options and guide them on using technology and resources available to them.

Skills

Call center experience

Medical terminology

Multi-tasking

Education

High school diploma or equivalent

Job description

BioPlus Specialty Pharmacy, part of Elevance Health, is looking for a Pharmacy Customer Associate I in Indianapolis. The role involves responding to basic customer questions about pharmacy retail and mail-order prescriptions by phone and written correspondence, delivering accurate information with a customer-centric approach.

This hybrid position requires in-office presence 1-2 days per week to foster collaboration, with flexible remote work for the remainder.