Hybrid Personal Lines Account Manager - Retain Clients

The Jonus Group; Utica (MI); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid Time Off (PTO)

Holiday pay

Job summary

The Jonus Group is seeking a dedicated Personal Lines Account Manager to join our team in Utica, Michigan. This hybrid role focuses on end-to-end client service, managing a book of business and fostering carrier relationships to grow profitability.

You will handle renewals and new business, provide soup-to-nuts service, and use EPIC to maintain records and workflows, with a comprehensive benefits package and opportunities for discretionary bonuses.

Qualifications

• Proven experience in personal lines account management or a similar role.
• Familiarity with top carriers such as AccidentFund, Acuity, American Modern, Auto Owners, and others is highly desirable.
• Proficiency in using the EPIC Agency Management System or similar platforms.
• Strong organizational and communication skills with the ability to manage multiple accounts effectively.
• A results-driven mindset with a focus on client satisfaction and agency profitability.
• Ability to work in a hybrid environment, balancing onsite and remote responsibilities.

Responsibilities

• Manage a book of business with approximately $1M in premium, consisting of accounts ranging from $100 to $15,000 in premium (average size: $3,000).
• Handle a mix of 60% renewals and 40% new business.
• Provide soup-to-nuts service, ensuring client satisfaction and retention.
• Collaborate with top carriers, including AccidentFund, Acuity, American Modern, Auto Owners, Burns & Wilcox, CHUBB, and others.
• Utilize the EPIC Agency Management System to maintain accurate records and streamline workflows.
• Identify opportunities for upselling and cross-selling to maximize revenue.

Skills

Personal lines Account management

Customer service

Communication

Tools

EPIC Agency Management System

Job description

The Jonus Group is seeking a dedicated Personal Lines Account Manager to join our team in Utica, Michigan. This hybrid role focuses on end-to-end client service, managing a book of business and fostering carrier relationships to grow profitability.

You will handle renewals and new business, provide soup-to-nuts service, and use EPIC to maintain records and workflows, with a comprehensive benefits package and opportunities for discretionary bonuses.