Hybrid Personal Injury Operations Lead for Growth

CEO Lawyer; Glendale (CA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

PTO

Hybrid work model

Job summary

Titan Law Firm, a Beverly Hills PI practice, seeks a Personal Injury Operations Manager to lead day-to-day operations, case management oversight, and growth initiatives. You will collaborate with attorneys, support staff, and marketing to enhance client service and efficiency.

The role requires strong leadership, strategic thinking, and the ability to implement scalable processes across a growing team. Hybrid work arrangement offered with in-office presence several days weekly.

Qualifications

• 5+ years of Personal Injury case management experience.
• Extensive knowledge of Personal Injury pre-litigation processes.
• Prelitigation and/or Litigation experience within a Personal Injury practice.
• Experience managing complex, high-volume caseloads.
• Legal operations or law firm management experience.
• Strong organizational, communication, and leadership skills.
• Proven ability to improve processes and drive operational efficiency.
• Experience working directly with attorneys, clients, and prelitigation teams.

Responsibilities

• Serve as the second-in-command to the Managing Attorney.
• Oversee daily office operations and administrative functions.
• Develop and improve systems, workflows, and standard operating procedures.
• Ensure accountability and performance across legal support staff.
• Monitor key performance indicators and operational goals.
• Oversee Personal Injury case management from intake through resolution.
• Assist with escalated client matters and case strategy discussions.
• Ensure case files are properly managed and deadlines are met.
• Support attorneys and case managers with workflow management and resource allocation.
• Manage and optimize legal processes, technology, and systems.
• Coordinate communication between attorneys, case managers, intake staff, and support teams.
• Ensure compliance with firm procedures and best practices.
• Support litigation teams as needed with case flow management and operational support.
• Assist with referral partner relationships and business development initiatives.
• Support intake and marketing teams to maximize signed cases.
• Help develop strategies to increase referral opportunities and client acquisition.
• Track and report on referral and marketing performance metrics.
• Mentor and develop staff members.
• Assist with hiring, onboarding, training, and performance management.
• Foster a positive, high-performance culture focused on client service and results.
• Lead by example through accountability, professionalism, and teamwork.

Skills

Leadership

Case management

Operations leadership

Pre-litigation knowledge

Communication

Process improvement

Team collaboration

Client service

Tools

CRM

Case management systems

Legal technology platforms

Job description

Titan Law Firm, a Beverly Hills PI practice, seeks a Personal Injury Operations Manager to lead day-to-day operations, case management oversight, and growth initiatives. You will collaborate with attorneys, support staff, and marketing to enhance client service and efficiency.

The role requires strong leadership, strategic thinking, and the ability to implement scalable processes across a growing team. Hybrid work arrangement offered with in-office presence several days weekly.