Personal Injury Operations Leader | Hybrid, Growth & Systems

CEO Lawyer Personal Injury Law Firm; Burbank (CA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hybrid work model

Bonus potential

Job summary

Titan Law Firm in Beverly Hills seeks an experienced Personal Injury Operations Manager to support the Managing Attorney, oversee day-to-day operations, and drive growth across legal operations, case management, and client service.

The ideal candidate leads teams, improves processes, and collaborates with attorneys and intake staff to ensure efficient workflows and high-quality service. Hybrid schedule offered with in-office and remote days.

Qualifications

• 5+ years of Personal Injury case management experience.
• Extensive knowledge of Personal Injury pre-litigation processes.
• Prelitigation and/or Litigation experience within a Personal Injury practice.
• Experience managing complex, high-volume caseloads.
• Legal operations or law firm management experience.
• Strong organizational, communication, and leadership skills.
• Proven ability to improve processes and drive operational efficiency.
• Experience working directly with attorneys, clients, and prelitigation teams.

Responsibilities

• Serve as the second-in-command to the Managing Attorney.
• Oversee daily office operations and administrative functions.
• Develop and improve systems, workflows, and standard operating procedures.
• Ensure accountability and performance across legal support staff.
• Monitor key performance indicators and operational goals.
• Oversee Personal Injury case management from intake through resolution.
• Assist with escalated client matters and case strategy discussions.
• Ensure case files are properly managed and deadlines are met.
• Support attorneys and case managers with workflow management and resource allocation.
• Manage and optimize legal processes, technology, and systems.
• Coordinate communication between attorneys, case managers, intake staff, and support teams.
• Ensure compliance with firm procedures and best practices.
• Support litigation teams as needed with case flow management and operational support.
• Assist with referral partner relationships and business development initiatives.
• Support intake and marketing teams to maximize signed cases.
• Help develop strategies to increase referral opportunities and client acquisition.
• Track and report on referral and marketing performance metrics.
• Mentor and develop staff members.
• Assist with hiring, onboarding, training, and performance management.
• Foster a positive, high-performance culture focused on client service and results.
• Lead by example through accountability, professionalism, and teamwork.

Skills

Leadership

Operations management

Team coordination

Client service

Process improvement

Communication

Tools

CRM systems

Case management software

Legal tech platforms

Job description

Titan Law Firm in Beverly Hills seeks an experienced Personal Injury Operations Manager to support the Managing Attorney, oversee day-to-day operations, and drive growth across legal operations, case management, and client service.

The ideal candidate leads teams, improves processes, and collaborates with attorneys and intake staff to ensure efficient workflows and high-quality service. Hybrid schedule offered with in-office and remote days.