Hybrid Personal Injury Ops Leader for Growth & Systems

CEO Lawyer Personal Injury Law Firm; Glendale (CA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

PTO and benefits

Job summary

Titan Law Firm in Beverly Hills seeks an experienced Personal Injury Operations Manager to lead daily operations, case management, and legal workflows. You will partner with the Managing Attorney to drive efficiency, client service, and strategic growth across a high-volume personal injury practice.

The role requires 5+ years in personal injury case management, strong leadership, and expertise in pre-litigation processes. Hybrid work setup with collaboration across teams and marketing support.

Qualifications

• 5+ years of Personal Injury case management experience.
• Extensive knowledge of Personal Injury pre-litigation processes.
• Prelitigation and/or Litigation experience within a Personal Injury practice.
• Experience managing complex, high-volume caseloads.
• Legal operations or law firm management experience.
• Strong organizational, communication, and leadership skills.
• Proven ability to improve processes and drive operational efficiency.
• Experience working directly with attorneys, clients, and prelitigation teams.

Responsibilities

• Serve as the second-in-command to the Managing Attorney.
• Oversee daily office operations and administrative functions.
• Develop and improve systems, workflows, and standard operating procedures.
• Ensure accountability and performance across legal support staff.
• Monitor key performance indicators and operational goals.
• Oversee Personal Injury case management from intake through resolution.
• Assist with escalated client matters and case strategy discussions.
• Ensure case files are properly managed and deadlines are met.
• Support attorneys and case managers with workflow management and resource allocation.
• Manage and optimize legal processes, technology, and systems.
• Coordinate communication between attorneys, case managers, intake staff, and support teams.
• Ensure compliance with firm procedures and best practices.
• Support litigation teams as needed with case flow management and operational support.
• Assist with referral partner relationships and business development initiatives.
• Support intake and marketing teams to maximize signed cases.
• Help develop strategies to increase referral opportunities and client acquisition.
• Track and report on referral and marketing performance metrics.
• Mentor and develop staff members.
• Assist with hiring, onboarding, training, and performance management.
• Foster a positive, high-performance culture focused on client service and results.
• Lead by example through accountability, professionalism, and teamwork.

Skills

Leadership

Operations management

Process improvement

Team development

Communication

Project management

Mentoring

Hiring & onboarding

Client service

Referral & marketing support

Tools

CRM

Case management software

Legal tech platforms

Job description

Titan Law Firm in Beverly Hills seeks an experienced Personal Injury Operations Manager to lead daily operations, case management, and legal workflows. You will partner with the Managing Attorney to drive efficiency, client service, and strategic growth across a high-volume personal injury practice.

The role requires 5+ years in personal injury case management, strong leadership, and expertise in pre-litigation processes. Hybrid work setup with collaboration across teams and marketing support.