Personal Injury Operations Leader — Hybrid, Growth‑Driven

CEO LAWYER; Beverly Hills (CA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Paid Time Off

Job summary

Titan Law Firm in Beverly Hills invites an experienced Personal Injury Operations Manager to lead day-to-day operations, optimize processes, and drive growth for a boutique practice. You will oversee case management, collaborate with attorneys, and guide teams to deliver exceptional client service.

The role emphasizes strategic leadership, workflow enhancements, and cross-functional supervision across legal operations, marketing support, and staff development in a hybrid in-office arrangement.

Qualifications

• 5+ years of Personal Injury case management experience.
• Extensive knowledge of Personal Injury pre-litigation processes.
• Prelitigation and/or Litigation experience within a Personal Injury practice.
• Experience managing complex, high-volume caseloads.
• Legal operations or law firm management experience.
• Strong organizational, communication, and leadership skills.
• Proven ability to improve processes and drive operational efficiency.
• Experience working directly with attorneys, clients, and prelitigation teams.

Responsibilities

• Oversee daily office operations and administrative functions.
• Develop and improve systems, workflows, and standard operating procedures.
• Monitor key performance indicators and operational goals.
• Oversee Personal Injury case management from intake through resolution.
• Assist with escalated client matters and case strategy discussions.
• Ensure case files are properly managed and deadlines are met.
• Support attorneys and case managers with workflow management and resource allocation.
• Manage and optimize legal processes, technology, and systems.
• Coordinate communication between attorneys, case managers, intake staff, and support teams.
• Ensure compliance with firm procedures and best practices.
• Support litigation teams as needed with case flow management and operational support.
• Assist with referral partner relationships and business development initiatives.
• Support intake and marketing teams to maximize signed cases.
• Help develop strategies to increase referral opportunities and client acquisition.
• Track and report on referral and marketing performance metrics.
• Mentor and develop staff members.
• Assist with hiring, onboarding, training, and performance management.
• Foster a positive, high-performance culture focused on client service and results.
• Lead by example through accountability, professionalism, and teamwork.

Skills

Leadership

Organization

Communication

Problem solving

Process improvement

Team development

Tools

CRM

Case management software

Legal technology platforms

Job description

Titan Law Firm in Beverly Hills invites an experienced Personal Injury Operations Manager to lead day-to-day operations, optimize processes, and drive growth for a boutique practice. You will oversee case management, collaborate with attorneys, and guide teams to deliver exceptional client service.

The role emphasizes strategic leadership, workflow enhancements, and cross-functional supervision across legal operations, marketing support, and staff development in a hybrid in-office arrangement.