Hybrid Payment Resolution Specialist

A. O. Smith Corp.; Northern (KY); Hybrid; USD 48,000 - 70,000; Full time

Job summary

A.O. Smith Corp. seeks an AP specialist to serve as the main contact for resolving customer debits, deductions, rebates, and billing issues.

You will interact via Zoom, Teams, phone, and email with customers, sales reps, and internal teams to drive timely dispute resolution and maintain accurate customer accounting. Responsibilities include processing credits/debits, rebates, and return authorizations, while coordinating with order management and AR to meet department targets in a fast-paced

Qualifications

• High School Diploma or GED/Equivalent required; Associate degree preferred.
• 3+ years of related work experience.
• Experience with Microsoft Excel.
• Strong analytical and problem-solving skills.
• Ability to train and coordinate work of non-reporting co-workers.
• Attention to detail and commitment to quality service.
• Dependable and able to meet time-sensitive goals.
• Professional communication skills in face-to-face, telephone, and email interactions.

Responsibilities

• Coordinate with order management, pricing, accounts receivable, and collection teams to resolve customer deductions and disputes, including credits, debits and denial of claims.
• Perform billing corrections to maintain accurate customer accounting.
• Manage customer proof of performance rebates from receipt to credit memo creation.
• Develop relationships and communicate results to customers and manufacturing representatives.
• Process credit memo and debit memo requests for pricing adjustments, freight, sales tax issues, and other billing concerns.
• Authorize and process return material authorizations and return deliveries from all sources.
• Adapt to shifting priorities to meet department metrics.
• Understand robotics usage in the department and apply to how transactions are submitted for processing.

Job description

A.O. Smith Corp. seeks an AP specialist to serve as the main contact for resolving customer debits, deductions, rebates, and billing issues.

You will interact via Zoom, Teams, phone, and email with customers, sales reps, and internal teams to drive timely dispute resolution and maintain accurate customer accounting. Responsibilities include processing credits/debits, rebates, and return authorizations, while coordinating with order management and AR to meet department targets in a fast-paced