Billing & Disputes Resolution Specialist

A.O. Smith; Ashland City (TN); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Tuition assistance

Medical and dental insurance

Company-sponsored life insurance

Retirement security savings plan

Short- and long-term disability

Job summary

A.O. Smith is seeking a detail-oriented professional to serve as the main point of contact for customer debits, credits, rebates, and billing issues.

You will interact with customers, sales reps, regional managers, and internal teams to resolve orders and billing matters while handling a high volume of transactions. The role requires 3+ years of related experience, strong Excel skills, and a proactive problem-solving approach in a fast-paced environment.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• 3+ years of related work experience.
• Experience with Microsoft Excel.
• Strong analytical and problem-solving skills.
• Ability to train and coordinate work of non-reporting co-workers.
• Ability to thrive in a fast-paced, high-pressure environment.

Responsibilities

• Coordinate with order management, pricing, accounts receivable, and collection teams to resolve deductions and disputes.
• Perform billing corrections to maintain accurate customer accounting.
• Manage customer proof of performance rebates from receipt to credit memo.
• Develop relationships and communicate results to customers and manufacturing reps.
• Process credit/debit memo requests for pricing, freight, taxes, shortages, damages, and intercompany billing.
• Authorize and process return material authorizations and deliveries.
• Adapt to shifting priorities to meet metrics and targets.
• Apply robotics understanding to submit transactions efficiently.
• Perform additional tasks as assigned.

Skills

Analytical skills

Problem solving

Detail oriented

Team coordination

Education

High School Diploma or GED

Associate Degree

Tools

Microsoft Excel

Job description

A.O. Smith is seeking a detail-oriented professional to serve as the main point of contact for customer debits, credits, rebates, and billing issues.

You will interact with customers, sales reps, regional managers, and internal teams to resolve orders and billing matters while handling a high volume of transactions. The role requires 3+ years of related experience, strong Excel skills, and a proactive problem-solving approach in a fast-paced environment.