AR Resolution Specialist - Deductions & Collections (Hybrid)

HellermannTyton group; Milwaukee (WI); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

HellermannTyton is seeking an Accounts Receivable Resolution Specialist in Milwaukee for a hybrid role. You will manage customer accounts, resolve invoice issues, and drive timely cash collection while coordinating with sales, pricing, and shipping teams.

The role requires attention to detail, strong communication, and experience with AR processes and ERP systems. A related associate degree is preferred, with 2+ years of relevant experience. Background checks apply.

Qualifications

• Associate Degree preferred; equivalent experience may be considered.
• Two+ years of accounts receivable, collections, deduction management, credit, billing, or customer account reconciliation experience preferred.
• Experience researching pricing issues, customer deductions, or invoice disputes is strongly preferred.
• Manufacturing, distribution, or B2B customer account experience is a plus.

Responsibilities

• Monitor customer accounts and aging reports to identify past-due balances and prioritize collection activity.
• Contact customers regarding open invoices, past-due balances, short payments, and unresolved account issues.
• Research, analyze, and resolve pricing discrepancies, including customer deductions related to price variances or contract differences.
• Investigate quantity discrepancies, shortages, damaged goods claims, freight issues, and other invoice disputes.
• Identify unknown, unauthorized, or unsupported deductions and determine appropriate follow-up action.
• Coordinate with Sales, Customer Service, Pricing, Shipping, and Accounting teams to resolve disputes accurately and timely.
• Maintain detailed documentation of collection activity, deduction research, customer communication, and resolution support.
• Recommend appropriate actions for deduction recovery, chargebacks, credit memos, write-offs, or account adjustments.
• Reconcile customer account balances and assist with proper application of payments, credits, and deductions.
• Identify recurring deduction trends and communicate process improvement opportunities to management.
• Run D&B reports and send references for new customers if necessary.
• Establish and maintain credit limits within authorized level for new and established customers.
• Other duties may be assigned.

Skills

Attention to detail

Self-motivated

Analytical skills

Communication skills

Organizational skills

Education

Associate Degree in Accounting/Finance/Business

Tools

ERP systems

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

HellermannTyton is seeking an Accounts Receivable Resolution Specialist in Milwaukee for a hybrid role. You will manage customer accounts, resolve invoice issues, and drive timely cash collection while coordinating with sales, pricing, and shipping teams.

The role requires attention to detail, strong communication, and experience with AR processes and ERP systems. A related associate degree is preferred, with 2+ years of relevant experience. Background checks apply.