PSP Patient Support Case Manager (Non-Clinical)

Atlantis Health; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Atlantis Health is seeking a Non-Clinical Case Manager in the United States to coordinate and manage patient support services vital for their access to care. This role entails being the primary contact for patients and healthcare providers, providing personalized support via various communication channels.

The ideal candidate will possess over two years of experience in patient support roles and has strong communication skills, documentation familiarity, and the ability to handle high call volumes effectively.

Qualifications

• 2+ years experience in PSP, nurse call center, or care coordination.
• Experience handling high-volume calls and patient check-ins.
• Strong patient-facing communication skills.

Responsibilities

• Provide personalized support via phone and digital channels.
• Record documentation following compliance standards.
• Collaborate with internal teams for seamless patient experiences.

Skills

Empathetic communication

Patient support coordination

Motivational interviewing

CRM documentation

Time management

Problem-solving

Education

Diploma or similar credentials

Tools

Microsoft Office (PowerPoint, Excel)

Job description

Atlantis Health is seeking a Non-Clinical Case Manager in the United States to coordinate and manage patient support services vital for their access to care. This role entails being the primary contact for patients and healthcare providers, providing personalized support via various communication channels.

The ideal candidate will possess over two years of experience in patient support roles and has strong communication skills, documentation familiarity, and the ability to handle high call volumes effectively.