Hybrid Patient Services Specialist: Scheduling & Billing

Michigan Medicine; Ann Arbor (MI); On-site; USD 43,056 - 62,462; Full time

Benefits offered by this job

Medical, dental, and vision coverage effective first day

2:1 match on retirement savings

Job summary

A leading healthcare institution in Ann Arbor seeks a Patient Services Associate to manage patient check-ins, schedule appointments, and support clinical staff. The ideal candidate has a high school diploma, 2–3 years of experience, and strong interpersonal and communication skills. This entry-level position offers a full-time role with benefits including medical coverage from day one and a retirement savings match.

Qualifications

• Basic knowledge of medical terminology.
• Experience in a large, complex health-care setting preferred.
• 2–3 years of experience required.

Responsibilities

• Accurately schedule patient appointments and manage pre-arrival functions.
• Serve as a resource for physicians, staff, and patients regarding insurance.
• Assist patients with payment questions and collect copays.

Skills

Interpersonal skills

Communication skills

Teamwork skills

Education

High School Diploma or GED

Tools

UMHS electronic medical record systems

Job description

A leading healthcare institution in Ann Arbor seeks a Patient Services Associate to manage patient check-ins, schedule appointments, and support clinical staff. The ideal candidate has a high school diploma, 2–3 years of experience, and strong interpersonal and communication skills. This entry-level position offers a full-time role with benefits including medical coverage from day one and a retirement savings match.