Patient Services Representative

Alpine Physician Partners; Allen (TX); Hybrid; USD 22,000 - 33,000; Full time

Job summary

Alpine Physician Partners is seeking a Patient Services Representative to join its centralized call center. The role emphasizes handling high-volume calls, scheduling appointments, and maintaining accurate patient information in the EHR.

The candidate can work in a Hybrid/Remote capacity in the McAllen, TX area, with onsite training for 30 days. Bilingual English/Spanish skills are preferred to serve diverse patients effectively.

Qualifications

• Two years of experience in a high-volume call center preferred.
• Strong verbal and written English; Spanish is a plus.
• Professional demeanor under pressure with patients and providers.

Responsibilities

• Handle incoming calls from patients, providers, and partners in a courteous, professional manner.
• Schedule appointments and manage calendars to optimize resource use.
• Update patient demographics, medical history, and insurance data in the EHR.
• Relay messages between patients and medical staff; coordinate care and follow-ups.
• Address concerns empathetically; resolve scheduling conflicts with relevant teams.
• Stay current on medical office protocols and privacy regulations.

Skills

Bilingual EN/ES

Call center experience

Scheduling software

Excellent communication

Multitasking

Empathy

Education

High school diploma or equivalent

Medical receptionist certification

Tools

Scheduling software

EHR systems

Job description

Job Description:

We're committed to bringing passion and customer focus to the business.

We seek a highly organized and compassionate Patient Services Representative (Call Center Representative) to join our centralized call center team. As a Patient Services Representative, you will be pivotal in providing exceptional customer service and administrative support to patients, healthcare professionals, and external stakeholders. Your primary responsibility will be efficiently managing incoming calls, scheduling appointments, and facilitating communication between patients and medical staff. The ideal candidate should possess excellent communication skills, attention to detail, and the ability to handle high call volumes with professionalism and empathy.

Location - The candidate can work in a Hybrid/Remote capacity in McAllen, TX area. The position will require individuals to be onsite for the first 30 days for training in the McAllen, TX, area.

If located outside of the McAllen, TX area, we will consider remote TX based candidates.

Key Responsibilities:

Call Management:

• Handle incoming calls from patients, healthcare providers, and external partners courteously and professionally.


• Listen actively, gather accurate information, and respond appropriately to inquiries, appointment requests, and general questions.


• Route calls to appropriate departments or medical staff as needed.

Appointment Scheduling:

• Effectively schedule patient appointments, consultations, and follow-up visits based on availability and medical staff preferences.


• Coordinate and manage the appointment calendar to ensure efficient utilization of medical resources.


• Provide patients with essential appointment information, such as location, time, and pre-visit instructions.

Patient Information Management:

• Input and update patient demographic information, medical history, and insurance details accurately in the electronic health records (EHR) system.


• Maintain confidentiality and adhere to privacy regulations while handling sensitive patient information.

Communication Facilitation:

• Liaise between patients and medical professionals to convey messages, requests, and follow-up information.


• Communicate effectively with various healthcare departments to relay urgent messages and coordinate patient care.

Problem Solving:

• Address patient concerns, complaints, and inquiries patient-centered and empathetically.


• Collaborate with relevant departments to resolve scheduling conflicts and logistical issues.

Training and Compliance:

• Stay updated on medical office protocols, scheduling procedures, and relevant industry regulations.


• Participate in ongoing training sessions to enhance customer service skills and knowledge of medical practices.

Qualifications:

• At least two years of experience working in a high-volume call center environment. Preferred


• Excellent verbal and written communication skills in English and Spanish preferred.


• High level of professionalism working with others in stressful environments across virtual locations.


• Proficient in using computer systems and scheduling software.


• Strong organizational skills and the ability to multitask effectively.


• Empathy and patience when dealing with patients and their families.


• Knowledge of medical terminology and procedures is preferred.


• Adherence to patient confidentiality and data protection regulations.


• High school diploma or equivalent; additional medical receptionist training or certification is a plus.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!