Hybrid Patient Scheduler & Care Coordinator

Oamichigan; Grand Rapids (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Orthopaedic Associates of Michigan (OAM) in Grand Rapids, MI, is seeking a Scheduling Secretary to support our providers with patient-facing scheduling and admin tasks.

You will mainly handle phone conversations, coordinate appointments, and maintain accurate records in our EMR while delivering excellent customer service.

This full-time hybrid role requires strong communication, organization, and attention to detail as you help patients navigate care from initial contact to treatment.

Qualifications

• 2+ years of experience in a healthcare setting.
• Experience with Electronic Medical Records.
• Basic understanding of healthcare terminology.
• High School Diploma or GED.

Responsibilities

• Schedule Independent Medical Examinations, new patient and referrals, and follow-up appointments.
• Make and take a high volume of daily phone calls and follow up on voicemails.
• Maintain the master schedules for OAM providers according to each provider’s preferences.
• Coordinate with different departments to ensure correct appointments for providers.
• Create patient records and document relevant patient information in the EMR system.
• Maintain confidentiality by following HIPAA and OAM guidelines.
• Other duties as assigned by management.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Organized

Independent work

Flexibility

Problem solving

HIPAA knowledge

MS Office

Education

High School Diploma/GED

Tools

EMR systems

NextGen

Job description

Orthopaedic Associates of Michigan (OAM) in Grand Rapids, MI, is seeking a Scheduling Secretary to support our providers with patient-facing scheduling and admin tasks.

You will mainly handle phone conversations, coordinate appointments, and maintain accurate records in our EMR while delivering excellent customer service.

This full-time hybrid role requires strong communication, organization, and attention to detail as you help patients navigate care from initial contact to treatment.