Hybrid Patient Relations Specialist: Elevate Care

Akron Children’s Hospital; Akron, Northern (OH, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Akron Children’s Hospital seeks a Patient Relations Specialist to act as a liaison between patient families and the health care system, addressing concerns and improving the patient experience. The role involves investigating complaints, collaborating with clinical leaders, and supporting quality improvement initiatives to ensure timely resolution and confidentiality of records.

The position emphasizes family-centered care, strong communication, and service excellence, with responsibilities

Qualifications

• Bachelor's degree in healthcare, communications, psychology, or related field preferred.
• Minimum 3 years of relevant experience preferred.
• Licensure or certification not required.

Responsibilities

• Maintains complaint/grievance worklist and ensures timely resolution.
• Investigates complaints by interviewing patients/families and reviewing records.
• Collaborates with leaders to identify resolution strategies and respond in writing.
• Facilitates service recovery, offers counseling, de-escalation, and conflict resolution.
• Communicates policies and procedures to employees, patients, and families.

Skills

Written communication

Public speaking

Conflict resolution

Healthcare collaboration

MS Office

Electronic medical records

Education

Bachelor's degree in Healthcare/Communications/Psychology

Tools

EPIC

Job description

Akron Children’s Hospital seeks a Patient Relations Specialist to act as a liaison between patient families and the health care system, addressing concerns and improving the patient experience. The role involves investigating complaints, collaborating with clinical leaders, and supporting quality improvement initiatives to ensure timely resolution and confidentiality of records.

The position emphasizes family-centered care, strong communication, and service excellence, with responsibilities