Hybrid Patient Intake & Front Desk Coordinator

Fred Hutchinson Cancer Research Center; Seattle (WA); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical & Vision

Dental

Flexible spending accounts

Life Insurance

Disability

Retirement plan

Family life support

Employee assistance program

Onsite health clinic

Tuition reimbursement

Paid vacation

Paid sick leave

Paid holidays

Paid parental leave

Job summary

Fred Hutchinson Cancer Center in Seattle is hiring a Patient Services Representative to be the first point of contact for patients, families, and caregivers. You will check in patients, gather paperwork, triage caller questions, and support clinical staff with daily administrative tasks.

The role emphasizes clear communication, ability to work in a fast-paced healthcare environment, and teamwork across departments. This is a hybrid position with both campus and remote work possibilités.

Qualifications

• High School diploma or equivalent.
• Six months to one year experience in customer service environment.
• Ability to work in a fast paced, complex healthcare environment.
• Effectively organize and manage time and tasks independently.
• Ability to communicate (verbally and in writing) in a clear and concise manner.
• Can use a mouse, navigate computer programs and use email in a professional setting.
• Preferred: Medical terminology.

Responsibilities

• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
• Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed.
• Performs general clerical duties including, processing mail, taking inventory and ordering office supplies.
• Activates provider orders (Alliance Lab only).
• May schedule patient appointments as ordered by clinician.
• May be responsible for the facilitation of patient flow.
• Verifies demographic, clinical and financial information with patient as required.
• Sends new patient packet information to patients as directed.
• Routes incoming mail and medical records and express scan to HIM when needed.
• Requests and receives diagnostic films and pathology slides as directed.
• Routes main Fred Hutch incoming faxes to appropriate department, service or individual.
• Answers Fred Hutch incoming calls and routes to appropriate department, service or individual.

Skills

Customer service experience

Communication skills

Time management

Education

High School diploma

Job description

Fred Hutchinson Cancer Center in Seattle is hiring a Patient Services Representative to be the first point of contact for patients, families, and caregivers. You will check in patients, gather paperwork, triage caller questions, and support clinical staff with daily administrative tasks.

The role emphasizes clear communication, ability to work in a fast-paced healthcare environment, and teamwork across departments. This is a hybrid position with both campus and remote work possibilités.