Hybrid Patient Care & Onboarding Specialist

Wellspect HealthCare

Braselton (GA)

On-site

USD 71,635,000 - 80,231,000

Full time

9 days ago

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Benefits offered by this job

Hybrid work environment

Office-based four days a week

Job summary

Wellspect Healthcare in Braselton, GA is seeking a detail-oriented Care Coordinator to support patients and healthcare professionals throughout the care journey. This role serves as the first point of contact, gathering essential information, providing product education, and guiding onboarding.

You will coordinate documentation, facilitate cross-team communication, and ensure patients receive timely, accurate support, while collaborating with field sales and medical offices across the USA in a

Qualifications

3+ years of experience in a customer-facing or highly regulated role preferred.
Experience working in a call center, medical device, or healthcare environment is a strong plus.
Proficient in English; strong written and verbal communication skills required.
Multilingual abilities are highly desirable.

Responsibilities

Support patients and healthcare professionals throughout the care journey.
Coordinate documentation and ensure intake activities are complete and accurate.
Document all interactions in systems such as BrightTree and Salesforce.
Meet call volume targets while maintaining quality and patient focus.
Adhere to HIPAA and Medicare compliance and other guidelines.