Patient Care & Onboarding Specialist

Wellspect HealthCare; Hoschton (GA); Hybrid; USD 34,000 - 39,000; Full time

Job summary

Wellspect Healthcare in the United States is seeking a detail-oriented Care Coordinator to support patients and healthcare professionals throughout the care journey. As part of the intake team, you will be the first point of contact, gather essential information, provide product education, and guide onboarding to ensure a seamless experience.

The role also supports field sales and maintains ongoing communication with medical offices across the USA.

Qualifications

• 3+ years of experience in a customer-facing or highly regulated role.
• Experience in a call center, medical device, or healthcare environment is a strong plus.
• Proficient in English with strong written and verbal communication skills.

Responsibilities

• Explain features, benefits, and use of Wellspect product lines to patients.
• Handle patient intake, collecting demographics, clinical and insurance information.
• Document interactions in BrightTree and Salesforce; maintain accurate records.

Skills

English proficiency

Multilingual

Attention to detail

Office proficiency

Education

High School diploma

Associates/Bachelor’s degree preferred

Medical Billing skills

Tools

BrightTree

Salesforce

Microsoft Office

Job description

Wellspect Healthcare in the United States is seeking a detail-oriented Care Coordinator to support patients and healthcare professionals throughout the care journey. As part of the intake team, you will be the first point of contact, gather essential information, provide product education, and guide onboarding to ensure a seamless experience.

The role also supports field sales and maintains ongoing communication with medical offices across the USA.