Hybrid Patient Care Coordinator - Growth & Flexible Hours

Golden Steps ABA; United States; Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

PTO

Paid sick leave

Health/dental/vision coverage

401K with match

Job summary

Golden Steps ABA is seeking a Case Manager for a hybrid role serving families in NJ/NY. You will coordinate schedules, communicate between families and therapists, and manage client hours with attention to confidentiality and HIPAA regulations.

You will work with a small, employee-centric team and participate in strategic planning to grow caseloads while ensuring high-quality patient care and smooth operations.

Qualifications

• 2 years of experience in a communication role.
• 2 years of experience with and an exceptional understanding of management and strategies.
• Strong time management and organizational skills.
• Ability to work cross functionally.
• Team player attitude and energetic.
• A self-starter with strong organizational and follow up skills.
• Knowledge of HIPAA regulations.
• Proficient in Word, Excel, and OneNote; computer literate.

Responsibilities

• Manage schedules and cancellations of staff in designated state.
• Act as liaison between families and therapists when needed.
• Update respective Excel sheets in system.
• Ensure the utilization of client hours and therapists’ availability.
• Work with recruiting to ensure available hires.
• Strategic planning to grow state and maximize caseloads.
• Collaborate with management to enhance internal strategies.
• Receive and respond to patient communications.
• Collect consents and ABA paperwork from families.
• Verify insurance eligibility and coverage details.
• Record changes and communications in patients’ accounts.
• Maintain appointment scheduling, waitlist, registration, patient flow and discharge procedures.
• Handle client issues with sensitivity and confidentiality.
• Other tasks as assigned.

Skills

Communication skills

Management & strategy

Time management

Cross-functional collaboration

Team player

Self-starter

HIPAA knowledge

Education

High School Diploma or Equivalent

Tools

Word

Excel

OneNote

Job description

Golden Steps ABA is seeking a Case Manager for a hybrid role serving families in NJ/NY. You will coordinate schedules, communicate between families and therapists, and manage client hours with attention to confidentiality and HIPAA regulations.

You will work with a small, employee-centric team and participate in strategic planning to grow caseloads while ensuring high-quality patient care and smooth operations.