Hybrid Patient Billing & Support Specialist

Ohio Gastroenterology Group, Inc.; Columbus (OH); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Ohio Gastroenterology Group, Inc. in Columbus, OH is seeking a full-time Revenue Cycle Support specialist (hybrid). The role handles high-volume patient billing inquiries and resolves billing issues while ensuring accurate demographic and insurance data entry.

Ideal candidates have a high school diploma, healthcare customer experience, and familiarity with billing systems such as eClinicalWorks. Strong communication and attention to detail are essential for success.

Qualifications

• Minimum high school diploma or equivalent required.
• One year of customer experience in a healthcare setting preferred.
• Experience with eClinicalWorks a plus.
• Knowledge of third-party payers and EOBs; HIPAA-compliant handling of patient information.

Responsibilities

• Answer a high volume of calls to assist with billing and payment inquiries promptly.
• Assist patients in resolving billing issues and arrange payments per facility protocols.
• Communicate and collect outstanding balances.
• Verify patient demographics and insurance information in the billing system.
• Ensure insurance data is entered accurately to reduce denials.
• Document and report billing issues and outcomes for supervisors.

Skills

Customer service

Communication

Attention to detail

Independent work

Diplomacy and tact

Typing

Education

High school diploma or equivalent

Tools

eClinicalWorks

Job description

Ohio Gastroenterology Group, Inc. in Columbus, OH is seeking a full-time Revenue Cycle Support specialist (hybrid). The role handles high-volume patient billing inquiries and resolves billing issues while ensuring accurate demographic and insurance data entry.

Ideal candidates have a high school diploma, healthcare customer experience, and familiarity with billing systems such as eClinicalWorks. Strong communication and attention to detail are essential for success.