Hybrid Billing & Payments Specialist

Encova Insurance; Columbus (OH); Hybrid; USD 44,000 - 70,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life & income protection plans

Bonus program eligibility

401(k) with company match

Paid Time Off & holidays

Flexible work arrangements - hybrid/IR

Job summary

Encova Insurance is seeking a Billing and Payment Specialist to join our team in a flexible hybrid role based in Columbus, Ohio. The role reports to the Director of Treasury Operations and focuses on accurate billing, payment posting, and cash reconciliations.

The ideal candidate will have an associate degree in a related field, experience with billing systems, and strong Excel skills. A collaborative team player who can manage multiple tasks and meet deadlines will excel here.

Qualifications

• Associate degree in Accounting, Finance, Business Administration, or a related field preferred.
• Experience in billing, accounts receivable, cash application, treasury operations, or related financial functions preferred.
• Experience with automated billing systems and payment processing platforms preferred.
• Strong understanding of billing, payment processing, cash application, and accounts receivable procedures.
• Ability to reconcile accounts and investigate discrepancies.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Excel and financial systems.
• Effective verbal and written communication skills.
• Strong customer service and problem-solving capabilities.
• Ability to prioritize work, manage multiple tasks, and meet deadlines.
• Ability to work independently and as part of a team.

Responsibilities

• Process and accurately post customer payments from various channels, including lockbox, electronic payments, ACH, wire transfers, and checks.
• Prepare and reconcile daily bank deposits and cash receipt activity.
• Research and resolve payment discrepancies, unapplied cash, billing errors, and customer account issues.
• Maintain accurate customer account records and ensure timely application of payments.
• Monitor accounts receivable balances and assist with collection efforts on past-due accounts.
• Respond to customer and internal inquiries regarding billing, payment status, account balances, and transactions.
• Perform daily, weekly, and monthly reconciliations of billing, payment, and cash activity.
• Identify process improvement opportunities to enhance efficiency, accuracy, and customer service.
• Support month-end closing processes and provide reporting related to billing, collections, and cash receipts.
• Ensure compliance with company policies, accounting standards, and internal control requirements.
• Assist with testing and implementation of billing, payment, and treasury-related system enhancements.
• Monitor outstanding checks and credit balances, assisting with the preparation and filing of unclaimed property reports and remittances as required by applicable state regulations.
• Perform other duties as assigned.

Skills

Billing & payments

Accounts receivable

Cash application

Treasury operations

Excel proficiency

Attention to detail

Communication skills

Team collaboration

Education

Associate degree in Accounting/Finance/Business Administration

Tools

Automated billing systems

Payment processing platforms

Financial systems

Job description

Encova Insurance is seeking a Billing and Payment Specialist to join our team in a flexible hybrid role based in Columbus, Ohio. The role reports to the Director of Treasury Operations and focuses on accurate billing, payment posting, and cash reconciliations.

The ideal candidate will have an associate degree in a related field, experience with billing systems, and strong Excel skills. A collaborative team player who can manage multiple tasks and meet deadlines will excel here.