Hybrid Patient Billing Advocate — Impactful Care

MemorialCare Health System; Fountain Valley (CA); Hybrid; USD 33,000 - 45,000; Full time

Job summary

MemorialCare is seeking a Patient Billing Advocate in Fountain Valley to address out-of-pocket costs and payer inquiries, ensuring timely follow-up and accuracy. The role supports confidentiality and HIPAA compliance while navigating patient balances and department workflows.

The position operates in a hybrid setting with day shifts, and offers a base pay range and potential incentives. High school diploma or equivalent and medical billing course completion are preferred.

Qualifications

• Minimum 2 years' experience in patient account billing and collections preferred.
• 2 years of payer billing and compliance guidelines as collection requirement for the State of California preferred.
• General computer skills, including the ability to use the internet and learn other computer applications.
• Excellent problem-solving skills.
• General knowledge of medical terminology and ICD9 coding.
• 40 WPM typing, verifiable
• 10 key by touch
• Must have good listening skills and be able to communicate in English effectively and clearly.

Responsibilities

• Demonstrate strong verbal and written communication skills.
• Provide professional and courteous service to all customers.
• Maintain clean, well-organized, properly stocked and secure working area.
• Maintain complete patient/employer confidentiality per company and HIPAA requirements.
• Perform job functions in accordance with current departmental and company Standards, Polices and Procedures.
• Attend and participate in mandatory meetings.
• Accommodate changes in workload within the department.
• Inform leadership when problems may interfere with work being completed on time.
• Use initiative to resolve problems with appropriate action and follow through.
• Remain informed of MCMF and private practice financial assistance programs.

Skills

Communication skills

Education

High school diploma or equivalent

Medical Billing course completion

Job description

MemorialCare is seeking a Patient Billing Advocate in Fountain Valley to address out-of-pocket costs and payer inquiries, ensuring timely follow-up and accuracy. The role supports confidentiality and HIPAA compliance while navigating patient balances and department workflows.

The position operates in a hybrid setting with day shifts, and offers a base pay range and potential incentives. High school diploma or equivalent and medical billing course completion are preferred.