Patient Billing Advocate

MemorialCare Health System; Colonia Juarez (CA); Hybrid; USD 33,000 - 45,000; Full time

Job summary

MemorialCare Health System in Fountain Valley seeks a Patient Billing Advocate to support the Physician Billing - Svc Staff department. This full-time, day-shift role offers hybrid work arrangements and a competitive hourly pay range.

The Patient Billing Advocate addresses out-of-pocket costs, resolves payer inquiries, and closes the loop on patient questions while maintaining HIPAA compliance and professional service.

Qualifications

• Minimum 2 years’ experience in patient account billing and collections.
• 2 years of payer billing and California state requirements preferred.
• Strong computer skills and ability to learn new applications.

Responsibilities

• Demonstrate strong verbal and written communication skills.
• Provide professional and courteous service to all customers.
• Maintain clean, well-organized, properly stocked and secure working area.
• Maintain complete patient/employer confidentiality per company and HIPAA requirements.
• Perform job functions in accordance with current departmental and company Standards, Polices and Procedures.
• Attend and participate in mandatory meetings.
• Accommodate changes in workload within the department.
• Inform leadership when problems may interfere with work being completed on time.
• Use initiative to resolve problems with appropriate action and follow through.
• Remain informed of MCMF and private practice financial assistance programs.

Skills

Verbal communication

Written communication

Problem-solving

Attention to detail

Medical terminology

ICD9 coding

Typing 40 WPM

10-key by touch

Education

High school diploma or equivalent

Medical Billing course completion

Tools

HIPAA compliance

Medical billing software

Electronic health records

Job description

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Title:Patient Billing Advocate

Location:Fountain Valley

Department:Physician Billing - Svc Staff

Status:Fulltime

Shift:Days (8hrs shifts) Hybrid

Pay Range:$23.66/hr - -$32.52/hr

At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare.Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability.Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.

Purpose Statement / Position Summary

The Patient Billing Advocate is responsible for providing the highest level and quality while advocating for patients to address out of pocket costs or direct inquiry from insurance. Demonstrates a personal commitment to understanding, meeting and exceeding the needs of fellow employees They are accountable for closing the loop for patient inquiries to our department and reaching out to patients with self-pay balances.

Essential Functions and Responsibilities of the Job

• Demonstrate strong verbal and written communication skills.
• Provide professional and courteous service to all customers.
• Maintain clean, well-organized, properly stocked and secure working area.
• Maintain complete patient/employer confidentiality per company and HIPAA requirements.
• Perform job functions in accordance with current departmental and company Standards, Polices and Procedures.
• Attend and participate in mandatory meetings.
• Accommodate changes in workload within the department.
• Inform leadership when problems may interfere with work being completed on time.
• Use initiative to resolve problems with appropriate action and follow through.
• Remain informed of MCMF and private practice financial assistance programs.

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities.Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out ourMemorialCare Benefitsfor more information about our Benefits and Rewards.

Experience

• Minimum 2 years’ experience in patient account billing and collections preferred.
• 2 years of payer billing and compliance guidelines as collection requirement for the State of California preferred.
• General computer skills, including the ability to use the internet and learn other computer applications.
• Excellent problem-solving skills.
• General knowledge of medical terminology and ICD9 coding.
• Working knowledge of general medical office procedure.
• Working knowledge of legal aspects of patient and insurance collections.
• 40 WPM typing, verifiable
• 10 key by touch
• Must have good listening skills and be able to communicate (written and verbal) in English effectively and clearly.

Education

• High school graduate or equivalent.
• Medical Billing course completion preferred.