Hybrid Patient Access Specialist - Help Patients Access

Solmentalhealth; Pearland (TX); Hybrid; USD 26,174 - 28,929; Full time

Job summary

SOL Mental Health is seeking a Patient Access Specialist to be the frontline for the practice, matching new patients with clinicians and scheduling visits. This hybrid role is based in Pearland, Texas and requires heavy phone work, strong communication, and customer service.

You will use EHR/CRM to document interactions, verify insurance and benefits, and support patients from initial inquiry through the first visit.

Qualifications

• Experience in direct outpatient Patient Access, scheduling, or healthcare call centers preferred.
• Knowledge of HIPAA compliance and confidentiality.
• Experience with front-desk operations.

Responsibilities

• Deliver exceptional, empathetic customer service to patients, referral partners, and internal teams.
• Support new patients from first inquiry through scheduling their first visit.
• Provide communication support via phone, email, online chat, or social media.
• Work within SOL Mental Health’s EHR to capture, input, and coordinate appointments.
• Accurately document all patient interactions in EHR/CRM tools.
• Triage patient questions about scheduling, insurance/billing, and general inquiries.
• Capture accurate client medical, demographic, and contact information for Clinical Team.
• Coordinate with insurance portals to confirm benefits and eligibility.

Skills

Excellent customer service

Versatility/creative thinking

Highly organized

Tech-savvy / systems learning

Tools

EHR systems

CRM tools

Job description

SOL Mental Health is seeking a Patient Access Specialist to be the frontline for the practice, matching new patients with clinicians and scheduling visits. This hybrid role is based in Pearland, Texas and requires heavy phone work, strong communication, and customer service.

You will use EHR/CRM to document interactions, verify insurance and benefits, and support patients from initial inquiry through the first visit.