Hybrid Patient Access & Scheduling Navigator

Speros; Tampa (FL); Hybrid; USD 39,000 - 59,000; Full time

Job summary

The Moffitt Cancer Center in Tampa is seeking a New Patient Service Navigator to manage end-to-end new patient access, including registration, insurance verification, scheduling and outbound follow-up in a hybrid role.

Ideal candidates have at least 2 years in patient access or call center environments, with strong communication, attention to detail, and the ability to handle high-volume workflows in a compassionate, metrics-driven setting. This full-time hybrid role supports patient care.

Qualifications

• High school diploma or GED required; healthcare experience preferred.
• Proven communication skills and ability to handle sensitive information.
• Experience in a fast-paced patient access or call center environment is desirable.

Responsibilities

• Register patients and verify insurance information during access.
• Schedule new patient appointments and coordinate follow-up communications.
• Manage inbound/outbound calls with a focus on conversion to scheduled visits.
• Maintain accurate documentation in the patient management system.
• Meet performance targets for productivity and quality in a metrics-driven setting.

Skills

Communication & Customer Service

Attention to Detail

Time Management

Problem Solving

Adaptability

Patient-Centered Focus

High-volume Call Handling

Education

High School Diploma/GED

Job description

The Moffitt Cancer Center in Tampa is seeking a New Patient Service Navigator to manage end-to-end new patient access, including registration, insurance verification, scheduling and outbound follow-up in a hybrid role.

Ideal candidates have at least 2 years in patient access or call center environments, with strong communication, attention to detail, and the ability to handle high-volume workflows in a compassionate, metrics-driven setting. This full-time hybrid role supports patient care.