New Patient Service Navigator

Speros; Tampa (FL); Hybrid; USD 53.382.000 - 81.783.000; Vollzeit

Zusammenfassung

The Moffitt Cancer Center in Tampa is seeking a New Patient Service Navigator to manage end-to-end new patient access, including registration, insurance verification, scheduling and outbound follow-up in a hybrid role.

Ideal candidates have at least 2 years in patient access or call center environments, with strong communication, attention to detail, and the ability to handle high-volume workflows in a compassionate, metrics-driven setting. This full-time hybrid role supports patient care.

Qualifikationen

• High school diploma or GED required; healthcare experience preferred.
• Proven communication skills and ability to handle sensitive information.
• Experience in a fast-paced patient access or call center environment is desirable.

Aufgaben

• Register patients and verify insurance information during access.
• Schedule new patient appointments and coordinate follow-up communications.
• Manage inbound/outbound calls with a focus on conversion to scheduled visits.
• Maintain accurate documentation in the patient management system.
• Meet performance targets for productivity and quality in a metrics-driven setting.

Kenntnisse

Communication & Customer Service

Attention to Detail

Time Management

Problem Solving

Adaptability

Patient-Centered Focus

High-volume Call Handling

Ausbildung

High School Diploma/GED

Jobbeschreibung

## New Patient Service NavigatorApplyremote type: Hybrid (Part -time in Office)locations: Moffitt Business Centertime type: Full timeposted on: Posted Todayjob requisition id: R-3088### Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.### As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.**Summary**The New Patient Service Navigator (NPSN) is responsible for managing the end-to-end new patient access experience, including registration, insurance verification support, scheduling, and outbound follow-up. This role ensures patients move efficiently from initial contact through appointment scheduling while minimizing barriers to care.The NPSN operates across inbound and outbound workflows, leveraging standardized processes, technology, and clinical support resources to improve access, increase scheduling efficiency, and enhance patient engagement.Success Measures:· First contact scheduling rate· Insurance verification accuracy· Record collection completeness· Outreach effectiveness and follow-up success· Quality scorecard performance· Reduction in scheduling delays· Patient satisfactionThe New Patient Service Navigator (NPSN) is responsible for managing the end-to-end new patient access experience, including registration, insurance verification support, scheduling, and outbound follow-up. This role ensures patients move efficiently from initial contact through appointment scheduling while minimizing barriers to care. The NPSN operates across inbound and outbound workflows, leveraging standardized processes, technology, and clinical support resources to improve access, increase scheduling efficiency, and enhance patient engagement. Success Measures: · First contact scheduling rate · Insurance verification accuracy · Record collection completeness · Outreach effectiveness and follow-up success · Quality scorecard performance · Reduction in scheduling delays · Patient satisfaction**Minimum Education Level:*** ## High School Diploma/GED**Minimum Experience Required*** ## 2 years of experience in patient access, scheduling, call center or customer service* ## May require evening/weekend coverage**Minimum Skills/Specialized Training Required*** ## Communication & Customer Service* ## Attention to Detail* ## Time Management & Organization* ## Problem Solving* ## Adaptability in a fast-paced environment* ## Patient-Centered Focus* ## Ability to manage high-volume inbound and outbound call activity* ## Ability to manage multiple priorities* ## Skilled at converting patient contact into scheduled appointments* ## Skilled in overcoming barriers and patient hesitation* ## Ability to maintain detailed and accurate documentation* ## Ability to meet performance targets for productivity and conversion* ## Ability to work in a metrics-driven environment while maintaining a compassionate and professional approach to patient interactions.## Preferred Experience* Healthcare or oncology experience* Experience with: • Insurance verification • Revenue cycle workflows • High volume scheduling environments**Salary Range**$18.64 - $28.53*Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.* *We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.*Moffitt Career Site## ***If you have the vision, passion, and dedication to contribute to our mission,***## ***then we have a place for you!*****1. Equal Employment Opportunity**Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.**2. Reasonable Accommodation**Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.Read more information about your EEO rights under the law.