New Patient Service Navigator

Moffitt Cancer Center; United States; Remote; USD 26,000 - 39,000; Full time

Job summary

Moffitt Cancer Center in the United States is seeking a New Patient Service Navigator to manage the end-to-end new patient access experience, including registration, insurance verification, scheduling, and outbound follow-up.

The role focuses on moving patients from initial contact to appointment scheduling while minimizing barriers to care, working within a metrics-driven environment to improve access and patient engagement.

Qualifications

• 2 years of experience in patient access, scheduling, call center or customer service.
• Evening/weekend coverage may be required.
• Ability to manage high-volume inbound and outbound call activity.
• Skilled at converting patient contact into scheduled appointments.
• Ability to maintain detailed and accurate documentation.
• Patient-centered focus with compassionate communication.

Responsibilities

• Manage end-to-end new patient access experience from registration through scheduling.
• Verify insurance support and conduct outbound follow-up.
• Reduce barriers to care and improve scheduling efficiency.
• Maintain accurate patient records and documentation.

Skills

Communication & Customer Service

Attention to Detail

Time Management

Organization

Problem Solving

Adaptability

Patient-Centered Focus

High-volume Call Handling

Multitasking

Documentation

Education

High School Diploma/GED

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.

As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.

Summary

The New Patient Service Navigator (NPSN) is responsible for managing the end-to-end new patient access experience, including registration, insurance verification support, scheduling, and outbound follow-up. This role ensures patients move efficiently from initial contact through appointment scheduling while minimizing barriers to care.The NPSN operates across inbound and outbound workflows, leveraging standardized processes, technology, and clinical support resources to improve access, increase scheduling efficiency, and enhance patient engagement.Success Measures: First contact scheduling rate Insurance verification accuracy Record collection completeness Outreach effectiveness and follow-up success Quality scorecard performance Reduction in scheduling delays Patient satisfaction

The New Patient Service Navigator (NPSN) is responsible for managing the end-to-end new patient access experience, including registration, insurance verification support, scheduling, and outbound follow-up. This role ensures patients move efficiently from initial contact through appointment scheduling
while minimizing barriers to care.

The NPSN operates across inbound and outbound workflows, leveraging standardized processes, technology, and clinical support resources to improve access, increase scheduling efficiency, and enhance patient engagement.

Success Measures:

• First contact scheduling rate
• Insurance verification accuracy
• Record collection completeness
• Outreach effectiveness and follow-up success
• Quality scorecard performance
• Reduction in scheduling delays
• Patient satisfaction

Minimum Education Level:

High School Diploma/GED

Minimum Experience Required

2 years of experience in patient access, scheduling, call center or customer service

May require evening/weekend coverage

Minimum Skills/Specialized Training Required

Communication & Customer Service

Attention to Detail

Time Management & Organization

Problem Solving

Adaptability in a fast-paced environment

Patient-Centered Focus

Ability to manage high-volume inbound and outbound call activity

Ability to manage multiple priorities

Skilled at converting patient contact into scheduled appointments

Skilled in overcoming barriers and patient hesitation

Ability to maintain detailed and accurate documentation

Ability to meet performance targets for productivity and conversion

Ability to work in a metrics-driven environment while maintaining a compassionate and professional approach to patient interactions.

Preferred Experience

• Healthcare or oncology experience
• Experience with:
  Insurance verification
  Revenue cycle workflows
  High volume scheduling environments

Salary Range

$18.64 - $28.53

Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.

We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Moffitt Career Site

If you have the vision, passion, and dedication to contribute to our mission,

then we have a place for you!

1. Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

2. Reasonable Accommodation

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