Patient Access & Scheduling Specialist

Moffitt Cancer Center; United States; Remote; USD 26,000 - 39,000; Full time

Job summary

Moffitt Cancer Center in the United States is seeking a New Patient Service Navigator to manage the end-to-end new patient access experience, including registration, insurance verification, scheduling, and outbound follow-up.

The role focuses on moving patients from initial contact to appointment scheduling while minimizing barriers to care, working within a metrics-driven environment to improve access and patient engagement.

Qualifications

• 2 years of experience in patient access, scheduling, call center or customer service.
• Evening/weekend coverage may be required.
• Ability to manage high-volume inbound and outbound call activity.
• Skilled at converting patient contact into scheduled appointments.
• Ability to maintain detailed and accurate documentation.
• Patient-centered focus with compassionate communication.

Responsibilities

• Manage end-to-end new patient access experience from registration through scheduling.
• Verify insurance support and conduct outbound follow-up.
• Reduce barriers to care and improve scheduling efficiency.
• Maintain accurate patient records and documentation.

Skills

Communication & Customer Service

Attention to Detail

Time Management

Organization

Problem Solving

Adaptability

Patient-Centered Focus

High-volume Call Handling

Multitasking

Documentation

Education

High School Diploma/GED

Job description

Moffitt Cancer Center in the United States is seeking a New Patient Service Navigator to manage the end-to-end new patient access experience, including registration, insurance verification, scheduling, and outbound follow-up.

The role focuses on moving patients from initial contact to appointment scheduling while minimizing barriers to care, working within a metrics-driven environment to improve access and patient engagement.